Reinaldo I capetillo
New Haven
Summary
Dynamic leader with extensive experience as General Manager at Russell Speeder's Car Wash, excelling in budget management and team leadership. Proven track record in enhancing service quality and driving sales growth through effective training and mentoring. Bilingual communicator skilled in fostering collaboration and resolving conflicts to achieve operational excellence.
Overview
8
8
years of professional experience
Work History
General Manager
Russell Speeder's Car Wash
New Haven
06.2023 - Current
- Oversaw daily operations to ensure service quality and customer satisfaction.
- Managed staff schedules to optimize workforce efficiency and coverage.
- Analyzed customer feedback to identify areas for service improvement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted market research to identify trends and target demographics effectively.
- Supported event planning for promotional activities, including logistics and coordination.
Regional Manager
Safari Stan's Pet Center
New Haven
08.2017 - 06.2021
- Led team meetings to discuss operational strategies and enhance service quality.
- Analyzed sales data to identify trends and adjust regional strategies accordingly.
- Fostered a positive work environment by encouraging teamwork and open communication.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
Education
Some College (No Degree) - Developmental Psychology
Gateway Community College
New Haven, CTSkills
- Budget management
- Staff scheduling
- Inventory control
- Event planning
- Customer relationship management
- Team leadership
- Conflict resolution
- Service quality improvement
- Sales team development
- Bilingual
- Communication skills
- Client relations
- Problem solving
- Training and mentoring
Affiliations
- Recreational basketball and football
- Public Speaking Course Completion
Languages
Spanish
Limited
Timeline
General Manager
Russell Speeder's Car Wash
06.2023 - Current
Regional Manager
Safari Stan's Pet Center
08.2017 - 06.2021
Some College (No Degree) - Developmental Psychology
Gateway Community College
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