Reizelle Ann Lawler
Ogden,Utah
Summary
Driven professional with a strong work ethic and extensive experience in guest engagement and team collaboration. Proven ability to prioritize tasks and manage shifts effectively, with excellent multitasking and organizational skills. Eager to leverage these strengths in a new role at SkyWest Airlines, contributing to company success and a cooperative and friendly work environment.
Overview
8
8
years of professional experience
Work History
Shift Manager
Wing Zone
Las Vegas, NV
01.2023 - 03.2024
- Supervised daily operations to ensure quality service and adherence to company standards.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Implemented efficient workflow solutions, improving service speed during peak hours.
SERVER
Fukumimi Ramen
10.2022 - 03.2023
- Provide excellent customer services
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guideline
HOUSEKEEPING / JANITORIAL
The Orleans Hotel & Casino / The Orleans Arena
04.2018 - 11.2019
- Having organizational skills enables housekeepers to arrange things in an orderly and unique way. Towels need to be folded and hung in an appealing way.
- Communication (communicate with guests and providing their needs, requests, and questions without hesitation.
- Admitting errors, explain the situation and make sure it never happens again.
- Scrubbing, mopping, sweeping, vacuuming, organizing, and sanitizing rooms, bathrooms, hallways, etc...
TEAM SHIFT MANAGER
Checker/Rally’s Burger
03.2017 - 04.2019
- Provides a positive customer experience with fair, friendly, and courteous service.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Contributes to team effort by accomplishing related results as needed.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Respond to customer inquiries, issue receipts, and record customer suggestions.
- Clean and arrange eating, service, and kitchen spaces.
- Help kitchen staff when needed.
CASHIER
Del Taco
03.2016 - 01.2017
- Provides a positive customer experience with fair, friendly, and courteous service.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Contributes to team effort by accomplishing related results as needed.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Respond to customer inquiries, issue receipts, and record customer suggestions.
- Clean and arrange eating, service, and kitchen spaces.
- Help kitchen staff when needed.
Education
High School Diploma -
Del Sol
Las Vegas, NV06-2015
Skills
- Strong work ethic
- Guest engagement
- Task prioritization
- Team collaboration
- Shift management
- Multitasking and organization
LANGUAGES
Tagalog
Fluent
Raised in language
Timeline
Shift Manager
Wing Zone
01.2023 - 03.2024
SERVER
Fukumimi Ramen
10.2022 - 03.2023
HOUSEKEEPING / JANITORIAL
The Orleans Hotel & Casino / The Orleans Arena
04.2018 - 11.2019
TEAM SHIFT MANAGER
Checker/Rally’s Burger
03.2017 - 04.2019
CASHIER
Del Taco
03.2016 - 01.2017
High School Diploma -
Del Sol