Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rejoice Ohuocha

Grand Prairie,TX

Summary

Resourceful Client Service Specialist known for high productivity and efficiency in task completion. Specialize in client relationship management, problem-solving, and communication strategies. Excel at listening, empathy, and adaptability to ensure client satisfaction and loyalty. Committed to maintaining professionalism and poise under pressure to deliver exceptional service results.

Overview

9
9
years of professional experience

Work History

Client Service Specialist

Alex & Associates
Oklahoma City, OK
01.2024 - 02.2025
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Monitored customer feedback surveys and implemented changes based on results.
  • Resolved complex customer queries quickly and efficiently while maintaining a positive attitude throughout the process.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Fashion Designer

gail kenneth ventures
Abuja, Nigeria
05.2018 - 12.2023
  • Trained junior designers on fashion illustration techniques using Adobe Illustrator software.
  • Managed design process of new accessories to fit with clothing line.
  • Organized fabric swatches, patterns, trim samples and color palettes in preparation for presentations.
  • Updated style guides according to changing market demands.
  • Created new fabric and finish, print and pattern and trim and expression standards for multiple brands.
  • Constructed and styled garments by hand and by machines.

Sales Marketer

cakes n all that
Abuja, Nigeria
01.2016 - 07.2018
  • Directed sales activities, analyzed market segment buying trends and tracked business and consumer preferences, leading to sales increase for employer.
  • Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
  • Organized promotional events such as trade shows, conferences, and sales meetings.
  • Investigated consumer opinions in collaboration with marketing teams, pollsters and statisticians.

Education

Bachelor of Arts - History And Diplomatic Studies

University of Abuja
Nigeria
06-2021

Skills

  • Customer service
  • Client relationship management
  • Issue resolution
  • Customer feedback analysis
  • Team collaboration
  • Data analysis
  • Market research
  • Problem solving

Languages

English
Professional

References

References available upon request.

Timeline

Client Service Specialist

Alex & Associates
01.2024 - 02.2025

Fashion Designer

gail kenneth ventures
05.2018 - 12.2023

Sales Marketer

cakes n all that
01.2016 - 07.2018

Bachelor of Arts - History And Diplomatic Studies

University of Abuja

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