Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rekeyla Carter

Warner Robins,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Fort valley Utilities Commission
Fort Valley, Georgia
02.2025 - 07.2026
  • Assisted customers with utility inquiries and service requests.
  • Processed billing statements and payment transactions accurately.
  • Handled incoming calls and provided prompt assistance to clients.
  • Utilized customer management software for tracking inquiries and follow-ups.

Front Desk Receptionist

Ayla Health Primary Care
McDonough, Georgia
01.2020 - 01.2024
  • Scheduled appointments using electronic health record systems.
  • Answered phone calls and directed inquiries to appropriate staff.
  • Assisted patients with forms and insurance verification procedures.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Operations Manager

Tower Eye Services
Marietta, Georgia
02.2014 - 01.2020
  • Coordinated staff schedules to optimize workforce productivity.
  • Trained new employees on standard operating procedures and safety protocols.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

Education

Rio Cazaero
Sacramento, CA

Skills

  • Critical thinking
  • Reliable and punctual
  • Communication skills
  • Team player attitude
  • Insurance verification
  • Client relationship management
  • Multitasking and organization
  • Hospitality services

Timeline

Customer Service Representative

Fort valley Utilities Commission
02.2025 - 07.2026

Front Desk Receptionist

Ayla Health Primary Care
01.2020 - 01.2024

Operations Manager

Tower Eye Services
02.2014 - 01.2020

Rio Cazaero
Rekeyla Carter