Rema Cubero
New York
Summary
Detail-oriented Patient Representative delivering essential support for patients seeking information on insurance coverage and financial options. Skilled in scheduling and database management to enhance communication and reduce correspondence delays. Focused on recognizing client needs to optimize engagement strategies and elevate service quality.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Intake/Scheduler
Nyu Langone
Lake Success, NY
03.2022 - 10.2025
- Verified patient insurance coverage and related data with third-party carriers for scheduled appointments and procedures, facilitating seamless patient care.
- Obtained demographic and insurance information from patients, ensuring accurate entry into Epic.
- Collected copays at time of appointment, streamlining payment process for patients.
- Obtain signatures for HIPAA, financial agreement, MSPO, ABN
- Schedule appointments and procedures
- Monitored work queues to ensure efficient workflow.
Admitting Representative
Flushing Hospital Medical Center
Flushing, NY
06.2015 - 03.2022
- Completed pre-arrival and check-in registration, verified benefits and insurance, and collected patient liabilities for all scheduled appointments, ensuring a smooth registration process.
- Collect and enter patient demographic and insurance data into a computer database to establish the patient's medical record.
- Identify insurance payment sources and listed payers in proper sequence to establish the chain of payment.
- Contribute to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients; i.e. ensure copays and deductibles are collected.
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensure patients and or representatives are informed of regulations surrounding required consents at time of registration or thereafter.
- Trained new personnel on operational procedures and company policies.
- Enter birth certificate and death certificates into Department of Health system
Medical Administrative Assistant
Ray Perles DPM
03.2004 - 01.2016
- Documented patient medical information, case histories, and insurance details to ensure efficient appointment scheduling and payment processing.
- Scheduled patient appointments and placed reminder calls to deliver an exceptional customer experience.
- Explained payment options to patients with outstanding accounts, enhancing understanding and facilitating timely resolutions.
- Converted paper charts into digital files and uploaded to the EMR system.
- Communicated with patients regarding payments on outstanding accounts.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Converted paper charts into digital files and uploaded to EMR system.
- Followed up with patients on unpaid and underpaid accounts, successfully resolving billing discrepancies and improving collections.
Emergency Room Registrar
Flushing Hospital Medical
03.2015 - 06.2015
- Answered telephone calls to provide office information, address inquiries, and direct calls to appropriate staff.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes, gathering case histories, insurance information, and mandated forms to ensure comprehensive patient records.
- Registered and verified patient records before triage with the most up-to-date information.
- Processed patient payments and scanned identification and insurance cards for accurate record-keeping.
Education
Bachelor of Arts - Psychology and Sociology
Cuny Queens College
Skills
- EMR: Epic, Patient Fusion
- Insurance Verification
- Prior authorization
- Medical Terminology
- Spreadsheet management
Certification
Project Management
Timeline
Intake/Scheduler
Nyu Langone
03.2022 - 10.2025
Admitting Representative
Flushing Hospital Medical Center
06.2015 - 03.2022
Emergency Room Registrar
Flushing Hospital Medical
03.2015 - 06.2015
Medical Administrative Assistant
Ray Perles DPM
03.2004 - 01.2016
Bachelor of Arts - Psychology and Sociology
Cuny Queens College