Summary
Overview
Work History
Education
Timeline
Generic

Remington Leal

San Antonio,TX

Summary

I am Highly-motivated person with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Director of Operations

Chick-fil-A
New Braunfels, TX
03.2020 - Current
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Created policies and procedures for improved workflow processes.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Implemented systems for monitoring employee attendance, scheduling, payroll.
  • Developed training programs for new employees as well as existing staff members.
  • Resolved guest service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Prepared detailed reports outlining operational results on a regular basis.

Trainer

Chick-fil-A
New Braunfels, TX
05.2016 - Current
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.

Team Member

Chick-fil-A
New Braunfels, TX
07.2015 - Current
  • Assisted guests with product selection and ordering process.
  • Provided guests with service support to ensure satisfaction.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.

Education

Bachelor of Science - Crimanal Justice

Texas State University
San Marcos, TX
12-2023

High School Diploma -

Marion High School
Marion, TX
05-2018

Timeline

Director of Operations

Chick-fil-A
03.2020 - Current

Trainer

Chick-fil-A
05.2016 - Current

Team Member

Chick-fil-A
07.2015 - Current

Bachelor of Science - Crimanal Justice

Texas State University

High School Diploma -

Marion High School
Remington Leal