I am Highly-motivated person with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Director of Operations
Chick-fil-A
New Braunfels, TX
03.2020 - Current
Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Created policies and procedures for improved workflow processes.
Provided leadership and guidance to subordinate managers and supervisors.
Maintained budgeting documents for accurate tracking of expenses.
Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
Implemented systems for monitoring employee attendance, scheduling, payroll.
Developed training programs for new employees as well as existing staff members.
Resolved guest service issues in a timely manner while maintaining high levels of customer satisfaction.
Monitored inventory levels to ensure adequate stock was available at all times.
Identified areas where process improvements could be made resulting in increased productivity.
Prepared detailed reports outlining operational results on a regular basis.
Trainer
Chick-fil-A
New Braunfels, TX
05.2016 - Current
Designed and developed training materials for new employees in the organization.
Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Provided feedback on employee performance based on observed results during training sessions.
Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
Documented all training activities including attendance records, feedback forms, surveys.
Adapted teaching methods according to the needs of individual learners or groups.
Maintained up-to-date records of trainee progress and provided regular updates to management team.
Team Member
Chick-fil-A
New Braunfels, TX
07.2015 - Current
Assisted guests with product selection and ordering process.
Provided guests with service support to ensure satisfaction.
Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Maintained a clean and organized work area throughout shift.
Collaborated with team members to maximize productivity and efficiency.