Motivated individual focused on providing exceptional customer service. Skilled in performing tasks successfully in a fast-paced environment. Ability to communicate effectively and work cooperatively. Quick learner that is seeking a position to grow current skill set.
Overview
7
7
years of professional experience
Work History
Medical Records Technician
Four Corners Nephrology Associates
Farmington, NM
04.2019 - 07.2023
Scanned, indexed, and electronically stored documents into the electronic health record system.
Reviewed and verified accuracy of patient records.
Maintained confidentiality of all medical information in accordance with HIPAA regulations.
Generated reports on patient demographics and diagnoses for administrative use.
Retrieved archived records upon request from authorized personnel or departments.
Organized physical files by assigning appropriate labels and codes in accordance with departmental protocols.
Answered inquiries from healthcare providers regarding document retrieval procedures.
Processed new admissions, transfers, discharges, and other related paperwork according to established procedures.
Scanned incoming documentation.
Receptionist
Special K Fitness
Farmington, NM
06.2016 - 08.2017
Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for clients, customers, and other visitors.
Performed data entry tasks into various computer systems accurately and promptly.
Provided excellent customer service at all times while interacting with both internal and external customers.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Updated and recorded customer or client information to maintain accounts.
Scheduled appointments and maintained and updated appointment calendars.
Medical Support Assistant
Indian Health Service
Albuquerque, NM
10.2023 - current
Greeted patients and visitors, verified patient information and scheduled appointments.
Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
Verified insurance coverage for treatments prior to appointment confirmation or procedure scheduling.
Updated patient demographic information in the EHR system upon verification of accuracy.
Ensured that all required documents are completed accurately prior to submitting them to appropriate departments.
Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
Verified accurate patient demographic and insurance information to enter into electronic medical system.
Answered telephone calls, recording accurate messages and relaying to designated staff.
Scheduled appointments for patients via phone and in person.