RENA CHAK
Justice,Illinois
Summary
CUSTOMER SERVICE | RELATIONSHIP MANAGEMENT | RETAIL MANAGEMENT
Highly experienced, talented, and multi-faceted professional with over 10 years of experience known for exemplary team-building and project oversight skills. Performance history of developing strong collaborative relationships and delivering impressive results. Tenacious Sales Associate with extensive customer service and sales experience with track record of driving increased revenue, improving buying experience and elevating company profile.
Overview
14
14
years of professional experience
Work History
MEDICAL CUSTOMER SERVICE REPRESENTATIVE
FLEXTRONICS
BUFFALO GROVE, IL
04.2023 - Current
- Reporting to the manager the potential candidate would be responsible for performing a variety of component verifications and facilitates in-line packaging on molded products
- Sets up station with the correct process inspection documents, screens, and/or workflow instructions
- Performs visual in line verifications and/or inspections, identifying defects to workmanship standards
- Runs product
- Reads and interprets the manufacturing instructions
- Utilizes visual aids, including but not limited to microscopes and magnifying lenses
- Identifies, labels, and verifies production
- Scans product and enters into the shop floor control system or manual tracking systems when applicable; able to maintain accurate job tracking records
- Documents workload, calculating the number of products inspected and rejected (production scrap)
- Communicates any process problems with peers, supervisors/leads, and/or manufacturing support
- Maintains a neat appearance around self and work area; performs daily cleaning of work areas
- Completes task schedule on time; accountable for quality, quantity and inspection of work performed
- Practice safe work habits and report unsafe conditions to supervisor
- Read and interpret assembly prints
- Able to work with speed and accuracy
SALES ASSOCIATE
HUDSON GROUP
LAS VEGAS, NV
01.2022 - 01.2023
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport
RELATIONSHIP MANAGER
BARCLAYS
LAS VEGAS, NV
07.2021 - 12.2021
- Generated new business and referral clients in partnership with financial advisors and branch team
- Cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
DISTRIBUTION ASSOCIATE
FLEXAN LLC
CHICAGO, IL
04.2017 - 01.2020
- Received loads, checked merchandise and tagged with warehouse
- Prepared boxes, pallets and crates for outgoing shipments
- Accelerated consumer purchasing habits by increasing distribution and availability across range of retail outlets
- Scheduled pickups and deliveries to maintain smooth operations
- Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks
- Picked orders, scanned products and packed boxes
- Checked shipments against paperwork and signed documents.
ASSISTANT MANAGER
DOLLAR TREE, INC
CHICAGO, IL
02.2012 - 04.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Education
High School Diploma -
William Howard Taft
Chicago, IL01.2014
Skills
- Claims investigation
- Customer relationship building
- Critical thinking
- Active listening
- Time management
- Problem-solving
- Adaptability
Personal Information
Title: CUSTOMER SERVICE | MANAGEMENT
Timeline
MEDICAL CUSTOMER SERVICE REPRESENTATIVE
FLEXTRONICS
04.2023 - Current
SALES ASSOCIATE
HUDSON GROUP
01.2022 - 01.2023
RELATIONSHIP MANAGER
BARCLAYS
07.2021 - 12.2021
DISTRIBUTION ASSOCIATE
FLEXAN LLC
04.2017 - 01.2020
ASSISTANT MANAGER
DOLLAR TREE, INC
02.2012 - 04.2017
High School Diploma -
William Howard Taft