Renae Bailey
St. Albans,WV
Summary
Empathic, compassionate, and natural encourager with a desire to help provide support to those experiencing a crisis, in hopes of creating a positive impact.
Overview
13
13
years of professional experience
Work History
Crisis Counselor
First Choice Services
08.2023 - Current
- Use skills such as active listening and collaborative problem-solving daily to connect with visitor's and address concerns
- Build safety plans to lower risk of crisis and intervene in specific manners outlined by procedures
- Evaluate risk to visitor's by gathering information and conducting assessments
- Converse with individuals in crisis via chat/text
- Document the visitor’s interactions into the appropriate systems
- Input chat/text reports into appropriate systems
- Conduct follow-up calls when appropriate
Operations Assistant
Fresh Coat Painters/Prominent Drywall
11.2020 - 08.2023
- Managed day-to-day department operations with effective workflow coordination
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Promptly addressed customer inquiries and complaints to foster swift resolution
- Assisted with scheduling and customer service
- Streamlined office operations by effectively monitoring and addressing client correspondence
- Collaborated with other departments to foster smooth operation of daily processes
Counselor
Dismas Charities
03.2011 - 06.2020
- Managed a caseload of 30+
- Provided leadership, guidance, encouragement, and support
- Provided emergency response in crisis situations
- Provided comprehensive case management services and developed individual program plans based on needs and goals
- Monitored, evaluated progress, and maintained case notes
- Adapted daily to various changes in Community Corrections environment
- Coordinated individual referrals to obtain community services and resolve roadblocks in transition
Education
Bachelor of Science - Health Sciences Emphasis: Leadership
West Virginia State University
Institute, WV05.2019
Associate of Science - Behavioral Sciences Emphasis: Addictions
Kanawha Valley Community And Technical College
Charleston, WV05.2009
Skills
- Community Resources
- Database Management
- Emotional Support
- Case Planning and Management
- Recommending Resources
- Documentation
- Team Meetings
- Case Notes
- Verbal and Written Communications
- Multitasking and Organization
Additional Information
Successfully recruited, trained, and led a team of 20+ women into Lakin Correctional Center with Kairos Prison Ministry
Kairos Prison Ministry International Council Representative for West Virginia since 2022
Timeline
Crisis Counselor
First Choice Services
08.2023 - Current
Operations Assistant
Fresh Coat Painters/Prominent Drywall
11.2020 - 08.2023
Counselor
Dismas Charities
03.2011 - 06.2020
Bachelor of Science - Health Sciences Emphasis: Leadership
West Virginia State University
Associate of Science - Behavioral Sciences Emphasis: Addictions
Kanawha Valley Community And Technical College
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