Organized and dependable professional successful at managing multiple priorities with a positive attitude. Highly efficient planning, problem-solving and communication skills that can be applied to various business and interpersonal roles.
Overview
5
5
years of professional experience
Work History
General Manager
The Edwards House - Boutique Hotel
04.2023 - Current
Establishes schedule for all employees, taking into account hotel occupancy, events and staff availability
Assists in recruiting, hiring and training of new team members
Upholds high standards, providing a luxury, one-of-a-kind experience
Oversees purchases and inventory for hotel
Builds relationships with guests by responding to inquiries, identifying and assessing guests' needs, resolving problems, and following up promptly
Completes various administrative tasks, i.e. audits employee time sheets, manages reservations, collects payments, corresponds with vendors, leads internal communications and meetings
Liaison for large groups that purchase entire hotel for retreats and special occasions
Business Owner
Signature Cleans LLC
06.2020 - Current
Provides excellent cleaning services after consulting with customers, 250+ clients throughout Colorado since opening
Completes administrative tasks: accounting, inquiries, emails, estimates, marketing, etc.
Manages schedules for Airbnb, office and residential cleans
Establishes strong network of cleaning clients through well organized communication and providing reliable, pristine cleans
Currently business operations run primarily through partnership with a trusted contractor, with full ownership still being held personally
Local Operations Manager
Vacasa
04.2019 - 06.2020
Managed Grand County, CO territory of 65+ short term rentals, including all maintenance, housekeeping, owner and guest communications
Hired, trained, scheduled and oversaw housekeepers and several third party contracted housekeeping teams
Managed all supply inventory needed for rental properties, including laundry
Attended regional leadership training to further education in hospitality industry
Education
Bachelor of Arts - Psychology
University of Northern Colorado
Greeley, CO
05.2015
Skills
Team Leadership
Exceptional Customer Service
Strong Work Ethic
Operations Management
Effective Organization Skills
Experience in Administrative Roles
Timeline
General Manager
The Edwards House - Boutique Hotel
04.2023 - Current
Business Owner
Signature Cleans LLC
06.2020 - Current
Local Operations Manager
Vacasa
04.2019 - 06.2020
Bachelor of Arts - Psychology
University of Northern Colorado
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