Renae Renzelman
Loveland,CO
Summary
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Highly efficient planning, problem-solving and communication skills that can be applied to various business and interpersonal roles.
Overview
5
5
years of professional experience
Work History
General Manager
The Edwards House - Boutique Hotel
2023.04 - Current
- Establishes schedule for all employees, taking into account hotel occupancy, events and staff availability
- Assists in recruiting, hiring and training of new team members
- Upholds high standards, providing a luxury, one-of-a-kind experience
- Oversees purchases and inventory for hotel
- Builds relationships with guests by responding to inquiries, identifying and assessing guests' needs, resolving problems, and following up promptly
- Completes various administrative tasks, i.e. audits employee time sheets, manages reservations, collects payments, corresponds with vendors, leads internal communications and meetings
- Liaison for large groups that purchase entire hotel for retreats and special occasions
Business Owner
Signature Cleans LLC
2020.06 - Current
- Provides excellent cleaning services after consulting with customers, 250+ clients throughout Colorado since opening
- Completes administrative tasks: accounting, inquiries, emails, estimates, marketing, etc.
- Manages schedules for Airbnb, office and residential cleans
- Establishes strong network of cleaning clients through well organized communication and providing reliable, pristine cleans
- Currently business operations run primarily through partnership with a trusted contractor, with full ownership still being held personally
Local Operations Manager
Vacasa
2019.04 - 2020.06
- Managed Grand County, CO territory of 65+ short term rentals, including all maintenance, housekeeping, owner and guest communications
- Hired, trained, scheduled and oversaw housekeepers and several third party contracted housekeeping teams
- Managed all supply inventory needed for rental properties, including laundry
- Attended regional leadership training to further education in hospitality industry
Education
Bachelor of Arts - Psychology
University of Northern Colorado
Greeley, CO05.2015
Skills
- Team Leadership
- Exceptional Customer Service
- Strong Work Ethic
- Operations Management
- Effective Organization Skills
- Experience in Administrative Roles
Timeline
General Manager
The Edwards House - Boutique Hotel
2023.04 - Current
Business Owner
Signature Cleans LLC
2020.06 - Current
Local Operations Manager
Vacasa
2019.04 - 2020.06
Bachelor of Arts - Psychology
University of Northern Colorado
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