Renae Sanchez
Bloomington,CA
Summary
Detail-oriented professional with experience in front desk operations and customer support. Skilled in effective communication and emotional intelligence, consistently resolving conflicts and enhancing team collaboration to improve service quality.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
LA Fitness
Fontana, California
09.2025 - Current
- Greeted members and guests warmly at front desk to create welcoming environment.
- Processed membership applications and payments accurately to ensure seamless onboarding.
- Answered phone calls promptly, addressing inquiries and scheduling appointments.
- Assisted members with general questions regarding facilities and services available.
- Redirected incoming calls to appropriate personnel or department while taking messages as needed.
- Resolved customer complaints by following established protocols for timely resolution.
Front Desk Receptionist
Redlands Chiropractic
Redlands, California
07.2022 - 04.2025
- Prepared daily shift close reports and balanced cash register, ensuring accurate financial reporting.
- Maintained HIPAA standards to protect patient personal information
- Collaborated with staff to streamline daily operations of the facility.
- Cross-trained in multiple roles, enhancing team flexibility and support.
- Signed for packages, recorded deliveries, and distributed to personnel.
Piano Instructor
Self Employed
Mentone, California
06.2017 - 10.2023
- Crafted personalized lesson plans tailored to individual student skill levels, enhancing engagement and learning outcomes.
- Provided private and semi-private lessons using curriculum and various cover song arrangements.
- Assessed student progress and delivered regular constructive feedback, fostering continuous improvement and motivation.
- Established reward system for regular practice.
- Collaborated with parents to discuss lesson plans and student progress, creating pathways for additional learning opportunities.
- Communicated effectively with parents regarding student development and goals.
Food Service Worker
Baker’s Drive-Thru
Redlands, California
08.2020 - 09.2022
- Prepared and served food items in a fast-paced environment.
- Followed food safety guidelines for proper handling and storage of ingredients.
- Operated kitchen equipment safely and efficiently during service hours.
- Restocked supplies to maintain consistent availability during peak service hours.
- Operated cash register, accurately processing cash, check, and credit card transactions to enhance customer experience.
- Complied with service standards and adhered to inventory and cash control procedures, ensuring operational efficiency.
Education
Psychology
Riverside City College
Riverside, CA03-2028
Redlands East Valley High School
Redlands06-2020
Skills
- Customer service
- Phone etiquette
- Effective communication
- Conflict resolution
- Organizational skills
- Emotional intelligence
Timeline
Front Desk Receptionist
LA Fitness
09.2025 - Current
Front Desk Receptionist
Redlands Chiropractic
07.2022 - 04.2025
Food Service Worker
Baker’s Drive-Thru
08.2020 - 09.2022
Piano Instructor
Self Employed
06.2017 - 10.2023
Psychology
Riverside City College
Redlands East Valley High School