Renato DiCarlantonio
Atlanta,GA
Summary
Motivated business development executive with five years of experience in security sales. Talented at maintaining long-term relationships with clients and cultivating new ones using persuasion and salesmanship. Successful at negotiation and collaborating with professionals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Onsite Client Support Specialist
KARL STORZ Endoscopy - America
Atlanta, GA
09.2021 - Current
- Maintain instrument sets to be in proper working order and ready for use
- Develop strong working relationships with clients staff to include nurses, surgeons, and administrative personnel
- Trouble shoot video and instrument issues in Operating Room.
- Conduct preventative maintenance on all Karl Storz equipment and instrumentation
- Conduct in-service trainings on proper use, handling, and care of Karl Storz equipment and instrumentation
- Identify and develop solutions to improve workflow efficiencies for client
Customer Relations Manager
Leviathan Group I, LLC Dba Hexagon Security
Atlanta, GA
11.2019 - 09.2021
- Maintained yearly churn 10% below budgeted total
- Evaluated and identified opportunities to improve clients experience
- Developed relationship strategies and programs that produced positive client experiences, thus increasing business value
- Managed client concerns to operational department for solution management and ensured proper follow up
- Improved customer service experience by engaging with clients and facilitating organic growth and trust
General Manager
Leviathan Group I, LLC Dba Hexagon Security
Atlanta, GA
02.2018 - 11.2019
- Designed strategies and set goals for individual employee and company growth
- Established yearly operational budgets and optimized expense management
- Surpassed end of year MRR budget by an average of 9.5% each year
- Evaluated and improved operations and financial performance of company
VP of Business Development
Leviathan Group I, LLC Dba Hexagon Security
Atlanta, GA
11.2015 - 02.2018
- Increased yearly MRR by average of 37.5% each year
- Identified and developed leads based on geographical locations within companies operating territory
- Executed company's sales strategy to meet revenue goals
- Created, managed, and closed potential leads through company's defined sales cycle
- Attended industry events, customer conferences, and participated in business development networking
- Documented sales process and progress through Company’s Base CRM
- Collaborated with company's Customer Service and Operations Department to determine operational provisioning demands
Director of Operations
Special Security Strategies, LLC Dba S3 Security
Atlanta, GA
12.2013 - 11.2015
- Managed and allocated resources to maximize performance within allotted budget
- Proactively and regularly met with clients to identify field operation needs and ensure optimum service
- Supervised and generated training programs for new employees and continuous training of employees throughout their tenure
- Worked with Chief Operations Officer to enhance profitability, productivity, and efficiency throughout company's field operations
Police Officer
Delray Beach Police Department
Delray Beach, FL
06.2010 - 12.2013
- Patrol Division (2010-2012)
- Responded to citizens of community with complaints or issues encountered - TACT/Narcotics Unit (2012-2013)
- Identified and addressed issues in designated territory that included sale of illegal narcotics, prostitution, and illegal gambling - SWAT Team Operator (2011-2013)
- Coordinated with other team members in identifying special threats and crisis situations where individuals may have posed threat to themselves or others
Education
Bachelor of Arts - Criminal Justice (Minor in Public Administration)
Florida Atlantic University
Boca Raton, FL2009
Skills
- Sales Proficiency
- Customer Relations
- Financial Management
- Business Planning
- Staff Management
- Strategic Planning
- Customer Support
- Project Management
Certification
National Academy of Sports Medicine (NASM) – Certified Personal Trainer
Additional Information
- Attended Jack Daly Sales Seminar (2018)
- Member of Entrepreneur Organization (EO) 2019
Timeline
Onsite Client Support Specialist
KARL STORZ Endoscopy - America
09.2021 - Current
Customer Relations Manager
Leviathan Group I, LLC Dba Hexagon Security
11.2019 - 09.2021
General Manager
Leviathan Group I, LLC Dba Hexagon Security
02.2018 - 11.2019
VP of Business Development
Leviathan Group I, LLC Dba Hexagon Security
11.2015 - 02.2018
Director of Operations
Special Security Strategies, LLC Dba S3 Security
12.2013 - 11.2015
Police Officer
Delray Beach Police Department
06.2010 - 12.2013
Bachelor of Arts - Criminal Justice (Minor in Public Administration)
Florida Atlantic University
National Academy of Sports Medicine (NASM) – Certified Personal Trainer
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