Renay Strickland
Trenton,FL
Summary
Results-driven professional with experience leading operations in sports training and healthcare settings. Skilled in team leadership, scheduling, payroll, inventory control, and compliance monitoring. Focused on improving processes, supporting staff, and delivering strong customer experiences.
Overview
17
17
years of professional experience
Work History
Co-Owner
Strickland's Hitting and Pitching
Alachua, Florida
03.2009 - 11.2025
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Directed daily operations for hitting and pitching training facility
- Coordinated client scheduling, bookings, and facility calendars to optimize operational efficiency
- Directed customer service activities to uphold quality standards and enhance client satisfaction
- Resolved customer complaints or issues quickly in order to maintain positive relationships.
- Cultivated relationships with families and players to strengthen community engagement with families, players, and local teams
- Developed lesson plans for baseball and softball athletes
Regional Practice Administrator
Heartland Dental
Effingham, Illinois
06.2011 - 08.2017
- Coached office teams on patient service standards, enhancing daily workflows and overall patient experience.
- Coordinated schedules, coverage, and appointment flow across practices.
- Reviewed compliance standards and office readiness for Heartland Dental.
- Trained staff on dental systems, forms, and office procedures.
- Communicated with regional leaders to resolve practice issues.
- Provided leadership development opportunities through coaching sessions with individual team members or group trainings on various topics relevant to their roles within the organization.
- Conducted regular meetings with practice managers to analyze operational performance data and identify areas for improvement and corrective actions.
- Managed recruitment for qualified physicians and support staff, ensuring alignment with regional practice needs and standards. efforts for physicians and support staff in the region's practices.
- Ensured that all regional practices are compliant with federal and state laws governing healthcare operations.
- Organized training sessions for new hires on company policies and procedures. programs for new hires and existing employees on HIPAA compliance requirements and other regulatory guidelines.
- Served as a liaison between corporate headquarters and local practice sites regarding any changes in organization-wide policies or procedures.
Education
High School Diploma -
Branford High School
Branford, FL06-1991
Skills
- Financial management
- Budget management
- Inventory management
- Scheduling systems
- Operational coordination
- Compliance monitoring
- Process improvement
- Staff training
- Team leadership
- Staffing
- Customer service
- Conflict resolution
- Goal setting
- Problem solving
- Team building
Timeline
Regional Practice Administrator
Heartland Dental
06.2011 - 08.2017
Co-Owner
Strickland's Hitting and Pitching
03.2009 - 11.2025
High School Diploma -
Branford High School