Renay Tohms
Richmond,VA
Summary
Achieved consistent monthly sales targets at Tohms LLC by leveraging exceptional customer service and persuasive selling tactics. Excelled in building customer relationships and resolving conflicts, enhancing team productivity and customer retention. Skilled in time management and problem-solving, contributing to a positive work environment and driving sales success.
Overview
33
33
years of professional experience
Work History
Sales Associate
Tohms LLC
12.1991 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged in friendly conversation with customer to better uncover individual needs.
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Verbal/written communication
Accomplishments
- Exceeded monthly quota many times.
- Achieved results by completing one call close sales process with accuracy and efficiency.
Timeline
Sales Associate
Tohms LLC
12.1991 - Current
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