Summary
Overview
Work History
Skills
Timeline
OfficeManager

Rene Gonzalez-Abarca

Los Angeles ,CA

Summary

Experienced Office Manager with exceptional organizational skills in managing administrative tasks. Skilled in prioritizing projects and multitasking to achieve goals. Methodical and detail-oriented, excelling in team leadership and thriving in collaborative environments. Strong work ethic and dedication consistently deliver high-quality results. Committed to fostering an engaged and empowering work culture by partnering with coworkers. Proven track record of building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Well-equipped to contribute to the success of any organization.

Overview

10
10
years of professional experience

Work History

Office Manager

Copart Auto Auctions
04.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Guided team on administrative duties and goals
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Dispatcher

Insurance Auto Auctions, IAA
06.2021 - 04.2022
  • Increased staffing levels to facilitate the building of tow networks, augmenting available resources.
  • Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
  • Ensured efficient processing by supplying drivers with required paperwork for each pick-up and delivery, including necessary checks and cash handling protocols.

Dispatcher

Copart Auto Auctions
05.2016 - 05.2021
  • Monitored over 300 call releases, successfully coordinated the workload of Sub-haulers, and consistently confirmed vehicle arrivals to Copart.
  • Maintain open lines of communication with Insurance Adjusters and Co-workers, facilitating a smooth workflow for vehicle disposition and problem resolution
  • Provided feedback on daily work performance to newly trained Sub-haulers, leading to a 40% improvement in productivity and caller satisfaction.
  • Provided support in general administrative duties such as assisting customers, handling cash transactions and managing data.

Collector

Health-Comp Solutions
06.2014 - 03.2016
  • Reviewed charts and correspondence to assess case merits
  • Succesfully negotiate settlements with district attorneys and insurance adjusters, effectively manage lien representatives to achieve favorable outcomes
  • Demonstrated excellent customer service skills, maintaining composure and professionalism during challenging phone interactions.
  • Applied a systematic approach to problem-solving by breaking down issues, evaluating alternatives, and making sound judgments.
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.

Skills

  • Dispatch Recordkeeping
  • Problem Assessment
  • Time Management
  • Critical Thinking
  • Decision Making
  • Office Management

Timeline

Office Manager

Copart Auto Auctions
04.2022 - Current

Dispatcher

Insurance Auto Auctions, IAA
06.2021 - 04.2022

Dispatcher

Copart Auto Auctions
05.2016 - 05.2021

Collector

Health-Comp Solutions
06.2014 - 03.2016

Similar Profiles

CREATE PROFILE
Rene Gonzalez-Abarca