Summary
Overview
Work History
Education
Skills
Timeline
Server

Rene Rocha

Houston,TX.

Summary

Adept at elevating guest experiences through exceptional service and a strong work ethic, I enhanced customer satisfaction significantly at Tony Mandola's Gulf Coast Kitchen. Skilled in cash handling and suggestive selling, my proactive approach and hospitality expertise consistently boosted sales and ensured seamless service, even during peak periods. Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Server

Tony Mandola's Gulf Coast Kitchen
09.2019 - 08.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

The Union Kitchen
09.2013 - 07.2020
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Tintos Wine Bar
08.2010 - 07.2013
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

No Degree - Engineering

Instituto Politecnico
Ciudad De México

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Safe Food Handling
  • Professional Appearance
  • Suggestive Selling
  • Allergy awareness
  • Wine service
  • Wine Pairings
  • Upselling

Timeline

Server

Tony Mandola's Gulf Coast Kitchen
09.2019 - 08.2020

Server

The Union Kitchen
09.2013 - 07.2020

Server

Tintos Wine Bar
08.2010 - 07.2013

No Degree - Engineering

Instituto Politecnico
Rene Rocha