Rene Schwab
Medford
Summary
Dynamic Senior Field Service Technician with a proven track record at Ricoh Americas Corporation, excelling in troubleshooting and repair of high-volume printing equipment. Adept at enhancing customer satisfaction through exceptional support and mentoring new hires, while effectively managing workflow and inventory control to ensure seamless operations.
Overview
12
12
years of professional experience
Work History
Senior Field Service Technician
Ricoh Americas Corporation
07.2019 - Current
- Diagnose, and repair high volume printing equipment.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Operated hand tools and power equipment according to company safety procedures.
- Mentored new hires as they acclimated to company culture, policies, procedures – fostering a positive work environment within the team.
- Diagnosed errors and determined proper solutions.
- Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
- Managed inventory control efforts for service vehicles, ensuring proper stocking levels were maintained at all times.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Properly completed work reports for each field visit.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Senior IT POS Technician
C & K Grocers
01.2013 - 02.2018
- Streamlined operations by effectively troubleshooting network connectivity issues affecting POS terminals.
- Managed inventory control processes, ensuring accurate tracking of all POS equipment and spare parts.
- Established strong vendor relations by negotiating contracts for the procurement of high-quality POS hardware and software solutions.
- Increased customer satisfaction with prompt resolution of technical issues related to payment processing systems.
- Assisted in the successful rollout of new payment processing platforms, resulting in a smoother transition for customers and staff alike.
- Contributed to the development of user guides and manuals, simplifying complex information for non-technical staff members.
Education
No Degree - Computer Science
Southern Oregon University
Ashland, ORSkills
- Field service management
- Troubleshooting and repair
- Installation and maintenance
- Heavy lifting
- Customer support
- Power tools
- Training and mentoring
- Work order management
- Hardware installation
- Complex Problem-solving
- Workflow management
Timeline
Senior Field Service Technician
Ricoh Americas Corporation
07.2019 - Current
Senior IT POS Technician
C & K Grocers
01.2013 - 02.2018
No Degree - Computer Science
Southern Oregon University
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