Renea Guillroy
Owasso
Summary
Results-driven business office manager focused on improving operational efficiency and customer satisfaction. Proven ability to manage billing processes and oversee financial reporting, ensuring accuracy and compliance. Experienced in training and developing staff to enhance team performance and service delivery.
Overview
18
18
years of professional experience
Work History
Business Office Manager
Forest Hills Care & Rehabilitation
Broken Arrow
10.2025 - Current
- Managed daily operations of business office for long-term care facility.
- Coordinated billing processes for patient accounts and insurance claims, ensuring accuracy and timely processing.
- Supervised office staff, including hiring, training, evaluation, and development of team members.
- Delegated tasks to staff while establishing clear priorities and goals.
- Facilitated interdepartmental communication to enhance operational efficiency.
- Provided customer service support to residents by responding to inquiries in a timely manner.
BUSINESS OFFICE MANAGER
Ascension Living Via Christi Village
Wichita
09.2019 - 10.2025
- Managed daily operations of business office for senior living community.
- Manages monthly financial information for Ascension Living facility.
- Prepares monthly resident statement data for billing.
- Processes private pay and co-insurance billing.
- Oversees the accounts payable bi-weekly processing and prepares requested checks.
- Maintained accurate resident information and financial transaction records to ensure compliance and transparency.
- Facilitated interdepartmental communication to enhance resource allocation and operational efficiency.
REIMBURSEMENT COORDINATOR
Ascension Health
Wichita
04.2019 - 09.2019
- Investigated claim denials, corrected errors, and resubmitted accurate claims to facilitate payment.
- Managed denials for Tricare and Aetna Kansas Medicaid, ensuring timely resolution.
- Processed write-offs for denied claims to maintain accurate financial records.
BUSINESS OFFICE MANAGER
Life Care Centers of America
Wichita
10.2010 - 10.2018
- Direct overall administrative, billing, accounting, and payroll functions in accordance with all applicable laws & regulations.
- Effectively manage and oversee bookkeeping functions, not limited to A/P, A/R & Collections.
- Coordinated with Medicare, Medicaid, and private insurance to ensure client eligibility and expedite issue resolution.
- Supported Executive Director and staff with scheduling and communication, enhancing operational efficiency.
- Acted as liaison across organization, clients, patients, and professional contacts, fostering effective collaboration.
- Execute confidential documentation for client service agreements.
MEDICAL BILLER
Premier Health Services
Wichita
09.2008 - 01.2010
- Submitted claims online for patient accounts to expedite processing.
- Followed up on patient account collections for contracts to ensure optimal reimbursement.
- Assisted customers with unpaid claims for HMO, PPO, and private insurances to facilitate timely resolution.
- Collected patient intake information to maintain accurate medical records and ensure HIPAA compliance.
- Ensured confidentiality of medical records by following strict protocols.
Education
HIGH SCHOOL -
West High School
KSSkills
- Office administration
- Employee onboarding
- Financial reporting
- Budget management
- Training development
- Team building
- Relationship building
Capabilities And Accomplishments
- Proficiently performs general office responsibilities in accordance with company policies, patient rights, safety, and sanitation.
- Promote positive work culture for staff of 5, including recruit, train, evaluate, & counsel.
Timeline
Business Office Manager
Forest Hills Care & Rehabilitation
10.2025 - Current
BUSINESS OFFICE MANAGER
Ascension Living Via Christi Village
09.2019 - 10.2025
REIMBURSEMENT COORDINATOR
Ascension Health
04.2019 - 09.2019
BUSINESS OFFICE MANAGER
Life Care Centers of America
10.2010 - 10.2018
MEDICAL BILLER
Premier Health Services
09.2008 - 01.2010
HIGH SCHOOL -
West High School