Renee Anderson
Cheektowaga,NY
Summary
Adept Implementation Specialist with a proven track record at Crown Data Systems, excelling in software implementation and client training. Skilled in transforming complex processes into user-friendly systems, enhancing customer support, and driving seamless transitions. Demonstrates exceptional telephone and email etiquette, alongside a keen ability for billing analysis. Achieved significant improvements in client onboarding efficiency.
Overview
17
17
years of professional experience
Work History
Implementation Specialist
Crown Data Systems
Buffalo, New York
10.2021 - 09.2024
Implementing new accounts, collecting all of the data, and entering everything into their new software system that couldn't be import through an import tool. Training them how to use the new system and then working with the customer to go LIVE in the new system, either remotely or on-site.
Office Worker
Kings Express / Mobile Transportation
Buffalo, New York
09.2007 - 10.2021
- When I started at Kings Express my duties included billing, accounts receivable and accounts payable. I applied payments and balanced the books. Once Mobile Air bought King's Express, I was then in customer service which included data entry and scanning all documents into the system.
Education
High School Diploma -
Cleveland Hill High School
Cheektowaga06-1991
Skills
- Telephone and email etiquette
- Software Implementation
- Reporting and documentation
- Implementation and configuration
- Billing analysis
- Customer Support
- Client training
References
Available upon request
Timeline
Implementation Specialist
Crown Data Systems
10.2021 - 09.2024
Office Worker
Kings Express / Mobile Transportation
09.2007 - 10.2021
High School Diploma -
Cleveland Hill High School
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