Renee Bennett
Gahanna,OH
Summary
Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining appointment scheduling at Hilliard Endo Center. Expert in HIPAA compliance and customer service, Skilled in critical thinking and organizational abilities, adept at training staff and managing sensitive patient information.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
HIlliard Endo Center
Hilliard, OH
10.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Lead CSR/UCT
Mt. Carmel Urgent Care
Columbus
11.2021 - 07.2023
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
Server
Sunny Street Cafe
Dublin, OH
03.2018 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Psychology
Cincinnati Christian University
Cincinnati, OHManagers Manicurist - Nail Technician
Ohio State School of Cosmetology & Experts Barber School
Columbus, OHPharmacy Tech - Pharmacy
Columbus State Community College
Columbus, OH05.2006
High School Diploma -
Tree Of Life Christian
Columbus, OH06.1994
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Customer Service
- Multitasking ability
- Patient Relations
- Insurance Verification
- Patient Care
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical Terminology
- Patient Registration
- Payment Collection
- New Hire Training
- Registration and Scheduling
- Insurance verifying
- Medical History Documentation
- Professional Bedside Manner
- Payment Calculation
- Epic Super User
Timeline
Patient Care Coordinator
HIlliard Endo Center
10.2023 - Current
Lead CSR/UCT
Mt. Carmel Urgent Care
11.2021 - 07.2023
Server
Sunny Street Cafe
03.2018 - 09.2021
No Degree - Psychology
Cincinnati Christian University
Managers Manicurist - Nail Technician
Ohio State School of Cosmetology & Experts Barber School
Pharmacy Tech - Pharmacy
Columbus State Community College
High School Diploma -
Tree Of Life Christian