Renee DeLeon
Holiday Inn resorts
Conroe,TX
2
Languages
1
Year of experience
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Work History
Front Desk Receptionist
4 Months- Greeted guests at hotel front desk with professional, welcoming service.
- Checked in guests and verified reservations using property management system.
- Checked out guests and processed payments, receipts, and folio balances.
- Answered phone calls and provided hotel information, rates, and availability.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
Assistant
4 Months- Supported attorneys at Stienmann law firm with daily administrative tasks.
- Managed calendars, appointments, and court deadlines for legal staff.
- Prepared correspondence, memos, and basic legal documents.
- Responded to incoming phone calls and routed client calls to proper attorney.
- Greeted clients and coordinated intake paperwork for Stienmann law firm.
- Assisted with mail processing, scanning, and office supply tracking.
- Organized and maintained filing systems for documents and records.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Maintained positive working relationship with fellow staff and management.
Education
Skills
Customer service
Administrative support
Calendar management
Client intake coordination
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist
Holiday Inn resorts
01.2026 - 05.2026Read More
Assistant
Stienmann law firm
01.2025 - 05.2025Read More
Lone Star College
currentRead More