Summary
Overview
Work History
Education
Skills
Timeline
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Renee Ferraro

Summary

Accomplished Head Bartender at Kenhorst Fire Company, adept in staff training and supervision, and POS system proficiency. Excelled in enhancing customer loyalty through attentive service, and streamlined operations at Moraine Group, ensuring confidentiality and efficiency. Demonstrated exceptional cash handling expertise, contributing to accuracy and minimizing loss.

Overview

31
31
years of professional experience

Work History

Head Bartender

Kenhorst Fire Company
02.1996 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Served high customer volumes during special events, nights, and weekends.

Office Manager

Moraine Group/Nationwide Insurance
02.1997 - 11.2000
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Legal Secretary

Law Offices of Jerome R. Smith, Esquire
03.1994 - 02.1997
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Answered and directed calls using multi-line switchboard.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Transcribed legal documents and phone conversations.

Education

Paralegal Studies

Penn State University
Reading, PA

Cosmetology

Empire Beauty School
Reading, PA
01-1991

High School Diploma -

Governor Mifflin
Reading, PA
06-1989

Skills

  • Staff training and supervision
  • Cash handling expertise
  • Attentive service
  • POS system proficiency
  • Cash handling

Timeline

Office Manager

Moraine Group/Nationwide Insurance
02.1997 - 11.2000

Head Bartender

Kenhorst Fire Company
02.1996 - Current

Legal Secretary

Law Offices of Jerome R. Smith, Esquire
03.1994 - 02.1997

Paralegal Studies

Penn State University

Cosmetology

Empire Beauty School

High School Diploma -

Governor Mifflin

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Renee Ferraro