Renee Frost

• Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
• Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
• Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
• Developed a streamlined sales process for improved efficiency and increased customer satisfaction.

Managed policies related to employee relations, compensation, safety, performance and staffing levels. Forecasted hiring needs particularly during peak seasons and selected qualified candidates.

Facilitated onboarding sessions and on-the-job training for new hires.

Accurately prepared biweekly payroll.

Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Developed empowering employee culture focused on equipping employees to independently meet customer needs.

Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Trained and developed new sales team associates in products, selling techniques and company procedures.

Maintained organized, presentable merchandise to drive continuous sales.

Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Processed product returns and assisted customers with other selections.