Renee Gray
Shallotte,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Dental Receptionist/ Office Manager
Dr Edwin Styers D.D.S PA
06.2005 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Improved data accuracy and patient record management with diligent updating and organizing of digital and physical files.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Improved communication between dental staff and patients, ensuring clarity in treatment plans and procedures.
- Streamlined front office operations for improved patient flow by implementing effective filing and documentation system.
Education
GED -
Loris High
Loris, SC06.1988
Skills
- Front office management
- Maintaining financial records
- Data management
- Human resources
- Staff training
- Computer skills
- Problem resolution
Timeline
Dental Receptionist/ Office Manager
Dr Edwin Styers D.D.S PA
06.2005 - Current
GED -
Loris High
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