Renee Guyne

Serve as the primary point of contact for patients, creating a welcoming and professional front-office experience.

Schedule, confirm, and coordinate appointments for hearing evaluations and hearing aid fittings.

Support Hearing Care Specialists by preparing patient charts and ensuring clinical equipment is organized and ready for use.

Educate patients on proper hearing aid use, care, and follow-up procedures to support treatment success.

Verify insurance eligibility, process prior authorizations, and address billing-related inquiries.

Maintain accurate electronic patient records while strictly adhering to HIPAA compliance standards.

Manage phone, email, and in-person inquiries with empathy, discretion, and efficiency.

Managed cash office operations, including tender processing, deposit preparation, and daily till reconciliation.

Resolved accounting discrepancies and ensured accurate financial reporting.

Trained and supported associates on cash handling procedures and operational standards.

Delivered premier customer service while maintaining accuracy and professionalism.

Conducted money service transactions in full compliance with company policies and regulations.

Ordered and maintained operational supplies to support daily business needs.

Provided flexible operational support across departments as business needs evolved.

Provided clients with information on services and rental options via phone, email, and in person.

Managed reservations for individual and group clients, including modifications and cancellations.

Performed administrative duties such as answering phones, greeting visitors, processing deliveries, managing correspondence, filing, and preparing expense reports.

Prepared and distributed daily operational reports for housekeeping and grounds management teams.

Greeted customers and assisted them in locating products to meet their needs.

Implemented price updates, processed sales transactions, and supported daily inventory management.

Maintained organized, visually appealing store displays and accurately inventoried merchandise.

Provided detailed product information and recommendations to both customers and team members.

Provide exceptional customer service to property owners, guests, and vendors, including streamlined check-in and check-out processes. Generate and distribute daily balance due reports while providing guests with smooth check-in details. Receive, process, and follow up on service orders from housekeeping managers, guests, and owners. Schedule and track vendor appointments using property management software.