Renee Johnson
Alvin
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
2010
2010
years of post-secondary education
Work History
Sales Associate
GNC Live Well
Danville
02.2006 - 11.2007
- Assisted customers with product selections and provided knowledgeable recommendations.
- Maintained inventory levels by restocking shelves and organizing products effectively.
- Processed customer transactions accurately using point-of-sale systems.
- Educated customers on health and wellness products to enhance their shopping experience.
- Handled customer inquiries and resolved concerns promptly to ensure satisfaction.
- Participated in store promotions and events to drive customer engagement and sales.
- Ensured store cleanliness and organization to create a welcoming environment for shoppers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
GED
Somerset, KYSome College (No Degree) - Psychology
Ashworth College
Norcross, GASkills
- Customer service
- Inventory management
- Point-of-sale operation
- Product merchandising
- Sales promotion
- Team collaboration
- Relationship building
- Time management
- Detail orientation
- Problem solving
- Training and mentoring
- Problem-solving skills
- Reliable and punctual
- Listening skills
- Money transfer systems
- Cash handling
- Inventory tracking
- Store opening and closing
- Superb time management
- Cash handling accuracy
- Stocking and receiving
- Cash register operation
Timeline
Sales Associate
GNC Live Well
02.2006 - 11.2007
GED
Some College (No Degree) - Psychology
Ashworth College