Microsoft,
Renee Knox
Customer service
Palmdale,CA
Summary
Proven track record in enhancing customer experience and security measures at Allied Universal Security Services, demonstrating exceptional information security and interpersonal skills. Excelled in reducing vandalism by over 50%, showcasing a strong work ethic and ability to thrive in fast-paced environments. Expert in report generation and data collection, consistently delivering results beyond expectations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Pilot Travel Centers
11.2023 - Current
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Created and maintained detailed database to develop promotional sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Dpss
Allied Universal Security Services
10.2021 - 10.2023
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Armed Security Officer
Allied Universal Security Services
03.2018 - 10.2023
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Completed full building and grounds patrols every 1 hour to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
Education
High School Diploma -
David Starr Jordan
1523 E 103rd Los Angeles06.1986
Skills
- Information Security
- Report Generation
- Paperwork Processing
- Data Collection
Software
puzzles
I enjoy putting together with 1000 or more pieces. It doe not make difference of design of puzzle
Timeline
Customer Service Representative
Pilot Travel Centers
11.2023 - Current
Dpss
Allied Universal Security Services
10.2021 - 10.2023
Armed Security Officer
Allied Universal Security Services
03.2018 - 10.2023
High School Diploma -
David Starr Jordan
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