Renee Mando
Converse,TX
Summary
Hardworking professional bringing over 20 years of experience in sitting at collective bargaining table to resolve conflicts and mediate discussions. Excellent oral and written communication, organizational and problem-solving skills. Looking to apply knowledge and abilities to challenging new role.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Union Steward
AFGE Local 1004
San Antonio, TX
02.2024 - Current
- Counseled employees regarding their rights under the CBA as well as state and federal laws governing labor relations.
- Provided advice and guidance on labor-related matters to union members.
- Ensured that all grievance procedures are followed according to the collective bargaining agreement.
- Negotiated with management on behalf of union members regarding wages, hours, working conditions, and other contractual obligations.
- Maintained records of grievances filed by union members and tracked their resolution status.
- Monitored the implementation of new policies related to labor contracts.
- Conducted training sessions for new hires on their rights as a union member.
Dental/Lead Surgical Assistant
Defense Health Agency
San Antonio, TX
02.2021 - Current
- Collaborated with physicians to develop individualized treatment plans for each patient's needs.
- Educated patients on postoperative care instructions prior to discharge from facility following surgery.
- Conducted pre-operative assessments on assigned patients including taking vital signs, reviewing medical history, assessing physical condition and recording results in patient charts.
- Assisted with minor office procedures such as suture removal, incision checks, biopsies.
- Organized instrument trays for specific types of surgeries.
- Organized and maintained learning records, documents, and databases.
- Assisted in the development of training materials and resources.
Dental Assistant/Temp Positions
Dental Partners, LLC.
San Antonio, TX
03.2020 - 01.2021
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Utilized advanced imaging technologies such as intraoral scanners to create digital impressions of teeth.
- Constructed custom dental appliances like night guards and sports mouth guards to protect teeth from injury.
- Coordinated with insurance companies regarding payment options available for specific procedures.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Managed scheduling of appointments and patient records.
Dental Assistant/Administrative Assistant
12 Oaks Dental
Austin, TX
2004.07 - 2017.08
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Arts - Business Management
Eastern Gateway Community College
Steubenville, OH05-2024
Skills
- Policy Interpretation
- Problem-Solving
- Teamwork and Collaboration
- Training development
- Adaptability and Flexibility
- Reliability
Accomplishments
Presidents Award, every semester at Eastern Gateway Community College
Achieved a 4.0 GPA throughout my school career.
Affiliations
Union Steward: Volunteer position, helping employees understand policies and helping them when they have problems at work.
Team Stepps Instructor: Volunteer: Teaching teams how to utilize communication for better patient care and safe employees and patients.
Timeline
Union Steward
AFGE Local 1004
02.2024 - Current
Dental/Lead Surgical Assistant
Defense Health Agency
02.2021 - Current
Dental Assistant/Temp Positions
Dental Partners, LLC.
03.2020 - 01.2021
Dental Assistant/Administrative Assistant
12 Oaks Dental
2004.07 - 2017.08
Associate of Arts - Business Management
Eastern Gateway Community College
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