Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Veronica Conlin

Ann Arbor

Summary

Skilled retail professional with over 20 years of experience in customer service and relationship building. Known for effective grievance handling and policy interpretation, contributing to a positive and informed team environment.

Overview

25
25
years of professional experience

Work History

Union Steward

Meijer/UFCW951
Ann Arbor
02.2013 - Current

Represented team members' rights in the role of union steward since 2013.

Learned and applied retail contract knowledge to resolve real-world situations.

  • Ensured team members remained informed about union services and updates.
  • Guided team members through the grievance process to address workplace issues.
  • Contributed to fundraising efforts aimed at addressing team member needs.

Retail Worker

Meijer
Ann Arbor
04.2001 - Current

I possess over twenty years of retail experience across multiple facets.

Shopped online orders as a digital shopper, ensuring timely fulfillment and selecting freshest products with strong attention to detail.

Operating cash registers ensuring customers' transactions were processed efficiently and correctly.

Assisted customers at service desk with returns and inquiries, providing mailing services, Western Union, and DNR licensing.

Service Coordinator: Maintained the front end of the store by assigning tasks to keep the department running efficiently.

Facilitated team member breaks to ensure smooth store operations.

Cash Office: In this role I was in charge of balancing drawers from previous days' sales as well as getting new drawers ready for the next day. Maintaining cash levels for self checkouts, preparing deposits for end of day,and maintaining large inventories of postal stamps and lottery tickets.

Education

Associate of Arts - Paralegal Studies

Washtenaw Community College
Ann Arbor, MI

Skills

  • Effective communication
  • Problem resolution
  • Conflict negotiation
  • Customer service
  • Policy interpretation
  • Grievance handling
  • Contract interpretation
  • Interpersonal communication
  • Relationship building

Affiliations

Volunteered in the 2008 Presidential Election. Canvasing neighborhoods and making telephone calls.

Timeline

Union Steward

Meijer/UFCW951
02.2013 - Current

Retail Worker

Meijer
04.2001 - Current

Associate of Arts - Paralegal Studies

Washtenaw Community College
Veronica Conlin