
Skilled retail professional with over 20 years of experience in customer service and relationship building. Known for effective grievance handling and policy interpretation, contributing to a positive and informed team environment.
Represented team members' rights in the role of union steward since 2013.
Learned and applied retail contract knowledge to resolve real-world situations.
I possess over twenty years of retail experience across multiple facets.
Shopped online orders as a digital shopper, ensuring timely fulfillment and selecting freshest products with strong attention to detail.
Operating cash registers ensuring customers' transactions were processed efficiently and correctly.
Assisted customers at service desk with returns and inquiries, providing mailing services, Western Union, and DNR licensing.
Service Coordinator: Maintained the front end of the store by assigning tasks to keep the department running efficiently.
Facilitated team member breaks to ensure smooth store operations.
Cash Office: In this role I was in charge of balancing drawers from previous days' sales as well as getting new drawers ready for the next day. Maintaining cash levels for self checkouts, preparing deposits for end of day,and maintaining large inventories of postal stamps and lottery tickets.