Renee Nolan
Utica
Summary
Dynamic Office Coordinator with a proven track record at Mohawk Valley Health System, excelling in client relationship management and process improvement. Enhanced patient care through efficient scheduling and electronic health record implementation, ensuring seamless communication among healthcare providers. Recognized for exceptional organizational skills and commitment to delivering outstanding customer service.
Overview
28
28
years of professional experience
Work History
Office Coordinator
Mohawk Valley Health System
2022.03 - Current
- Facilitated communication among healthcare providers, enhancing collaboration and patient care coordination.
- Implemented electronic health record systems, streamlining documentation processes for staff efficiency.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
Special Procedures Technologist
Omni Care
2021.06 - 2022.03
- Administered and monitored patient care during special procedures, ensuring safety and comfort.
- Operated imaging equipment to capture high-quality diagnostic images for physician review.
- Collaborated with medical team to prepare patients for various interventional procedures.
- Maintained accurate records of procedural outcomes and patient interactions in compliance with regulations.
- Coordinated scheduling of special procedures, optimizing workflow and resource allocation within department.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
Medical Office Assistant
Upstate Cerebral Palsy
1998.02 - 2021.07
- Managed patient scheduling and appointment confirmations, ensuring optimal workflow.
- Coordinated medical records management, maintaining accuracy and confidentiality standards.
- Assisted healthcare providers with patient intake processes, enhancing operational efficiency.
- Trained new staff on office procedures and software systems, fostering knowledge transfer.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Obtained pre-authorization from insurance companies ahead of medical services.
Education
High School Diploma -
Notre Dame Highschool
Utica, NYSkills
- Office management
- Scheduling
- Staff management
- Client relationship management
- Maintenance scheduling
- Report generation
- Process improvement
- Customer relations
- Scheduling expertise
- Data entry
- Organizational skills
- Training and coaching
Timeline
Office Coordinator
Mohawk Valley Health System
2022.03 - Current
Special Procedures Technologist
Omni Care
2021.06 - 2022.03
Medical Office Assistant
Upstate Cerebral Palsy
1998.02 - 2021.07
High School Diploma -
Notre Dame Highschool