RENEE ROSE

Received mail and packages for distribution.

Sort and scan mail for delivery to carriers and Post Office box customers.

Receive scan and sort Amazon for delivery to carriers.

Collect mail from collection boxes.

Assist window clerks with intake of mail and parcels and prepare them for distribution to the plant.

Assist where needed to insure productive and timely flow of processing the mail and packages.

• Copied, logged and scanned supporting documentation.
• Greeted visitors in a friendly and professional manner while directing them appropriately.
• Followed confidentiality rules to preserve data quality and reduce potential information compromise.
• Trained staff members to perform work activities and use computer applications.
• Supported office clerical functions using word processing and other software, email and office machines.
• Prepared deposits according to established procedures.
• Operated cash register to process cash, check, and credit card transactions.
• Entered data into computer systems accurately and efficiently.
• Assisted customers with inquiries and complaints in a professional manner.
• Processed payments, refunds, and exchanges accurately and efficiently.
• Utilized computer software programs to create reports, labels, forms.
• Collaborated with team members to complete tasks efficiently and meet deadlines.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Delivered high-quality customer service through deep commitment to knowledge and performance.
• Provided excellent customer service to ensure satisfaction.

Process HOA payments.

• Copied, logged and scanned supporting documentation.
• Entered details such as payments, account information and call logs into the computer system.
• Verified data integrity and accuracy.
• Responded to customer requests via telephone and email.

• Case and deliver mail and packages, rolling Post Office for stamps-forms etc.
• Requires very detailed organization to assure the mail and packages are delivered to the correct customer.

• Work remote from home.
• Received CD from court house-download court documents and data entry information into form to allow it to be sent to home office to update the "plant".
• Keeping in compliance of dates and information.
• Work in Waco office as needed to assist closers.
• Added new material to file records and created new records.

• Gatekeeper for payroll issues.
• Distribute emails from queue to corresponding Payroll Specialist.
• Enter/correct time card punches and resubmit for pay.
• Open and distribute mail for the department and research and submit garnishment's to ADP.
• Entered numerical data into databases in a timely and accurate manner.
• Organized forms, made photocopies, filed records and prepared correspondence and reports.
• Added new material to file records and created new records.

• Process paperwork for car deals, post funding and dealer reserves, GM and Chrysler statements.
• Research-collection of unpaid funding and reserves.
• Post and submit payment of Tire Warranty and GAP Insurance.
• Process paperwork for dealer trades.
• Cross training on accounts payables and Title Clerk Position.
• Cashier as needed.
• Organized forms, made photocopies, filed records and prepared correspondence and reports.

• Receiving and posting of cash receipts.
• Research and reconcile COD sales.
• UPS national claims for all sales force.
• Collections and charge backs of NSF check customer collections.
• Research and refund overpayment-duplicate payments both customer and UPS claims.
• Process credits/discounts for customer accounts given by specific vendors per volume and sales awards and certificates given to dealers.
• Reconcile internal employee accounts.
• Make adjustments, refunds, clear items requested by customers and or credit manager and or analyst.
• Also spent a year in the accounts payables department coding invoices for input reconcile discrepancies with vendors.
• Review orders, credit card transactions, analyze and approve orders on credit hold and back up for credit analyst.
• Organized forms, made photocopies, filed records and prepared correspondence and reports.
• Entered numerical data into databases in a timely and accurate manner.