Renee Soto
East Stroudsburg,PA
Summary
Detail-oriented office coordinator skilled in process improvement and data reporting. Successfully implemented standard operating procedures that enhanced operational efficiency and guest satisfaction. Committed to fostering effective communication between departments.
Overview
20
20
years of professional experience
Work History
Housekeeping Dispatcher/Administrative Assistant
Mastercorp Inc. Housekeeping Services
East Stroudsburg, Pa
11.2011 - 01.2026
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Streamlined communication between departments and team members, enhancing collaboration and response times.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Managed scheduling for housekeeping staff and resources.
- Responded to client requests and resolved issues related to housekeeping services promptly.
- Coordinated with other departments such as engineering, front desk and security to ensure smooth operations.
- Implemented standard operating procedures for service delivery.
- Facilitated guest requests and feedback, contributing to improved service quality and guest satisfaction.
- Followed up with customer inquiries via phone or email promptly.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Coordinated daily operations for resort housekeeping services, ensuring timely and efficient service delivery.
Guest Service Representative
Wyndham Vacation Ownership
East Stroudsburg, Pennsylvania
12.2005 - 11.2011
- Assisted guests with check-in and check-out procedures efficiently.
- Resolved guest inquiries and complaints with professionalism and empathy.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained accurate records of all transactions within the hotel software system.
Education
High School Diploma -
Cathedral High School
New York, NYSkills
- Scheduling optimization
- Standard operating procedures
- Process improvement
- Data reporting
- Document management
- Office technology management
- Time management
- Team collaboration
- Effective communication
- Customer service
- Information protection
- Attention to detail
Languages
Spanish
Limited
Timeline
Housekeeping Dispatcher/Administrative Assistant
Mastercorp Inc. Housekeeping Services
11.2011 - 01.2026
Guest Service Representative
Wyndham Vacation Ownership
12.2005 - 11.2011
High School Diploma -
Cathedral High School