Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Utilized strong communication skills to efficiently interact with customers and provide technical advice.
Used electronic test equipment and hand tools to perform preventative maintenance checks and adjustments.
Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Installed hardware such as servers, hubs, routers, bridges, modems and other network devices.
Installed and repaired network cables including fiber optic cables.
Installed and configured wireless networking equipment.
Performed routine maintenance and standard repairs to networking components and equipment.
Troubleshoot complex network issues related to fiber optics by utilizing appropriate test equipment.