Summary
Overview
Work History
Education
Skills
Timeline
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Renford Broadway

Powder Springs,GA

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

20
20
years of professional experience

Work History

Service Technician

AT&T
08.2017 - Current

Utilized strong communication skills to efficiently interact with customers and provide technical advice.


Used electronic test equipment and hand tools to perform preventative maintenance checks and adjustments.


Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.


Installed hardware such as servers, hubs, routers, bridges, modems and other network devices.


Installed and repaired network cables including fiber optic cables.


Installed and configured wireless networking equipment.


Performed routine maintenance and standard repairs to networking components and equipment.


Troubleshoot complex network issues related to fiber optics by utilizing appropriate test equipment.

Service Technician

DIRECTV
07.2010 - 08.2017
  • Installed and repaired Directv network systems and components.
  • Attended to customers at home and business locations to complete on-site repairs.
  • Mounted equipment to walls, concealed wires, installed audio and programmed remote controls.
  • Traced faults in circuits and components to isolate failures and remove components.
  • Serviced and repaired electronic equipment for individual and business customers.
  • Improved equipment performance through skilled calibration and testing.

Maintenance Technician

Crystal Springs Water Co Inc
03.2003 - 06.2008
  • Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
  • Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
  • Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
  • Worked quickly on emergency requests in order to minimize disruptions to operations.
  • Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
  • Organized and maintained inventory of spare parts and equipment consumables.
  • Drove compliance with regulations, building codes, and health and safety standards.
  • Sourced and obtained multiple quotes for parts and supplies per purchasing requirements.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Responsible for keep repairs under budget.

Education

Associate of Applied Science - Biomedical Instrumentation Electronics

Chattahoochee Technical College
Marietta, GA

Skills

  • Troubleshooting Abilities
  • Hospitality and Accommodation
  • Mechanical Aptitude
  • Inspecting Machinery

Timeline

Service Technician

AT&T
08.2017 - Current

Service Technician

DIRECTV
07.2010 - 08.2017

Maintenance Technician

Crystal Springs Water Co Inc
03.2003 - 06.2008

Associate of Applied Science - Biomedical Instrumentation Electronics

Chattahoochee Technical College
Renford Broadway