Renia Washington
ROI Solutions Inc.
Spring,TX
9
years of professional experience
A customer service professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Call Center Representative
3 Years 8 Months- Managed high-volume inbound calls, providing exceptional customer support and resolving inquiries efficiently.
- Trained new team members on protocols, enhancing overall team performance and operational effectiveness.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Cashier
11 Months- Provides a positive customer experience with fair, friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.
- Resolves customer issues and answers questions.
- Bags purchases if needed.
- Processes return transactions.
Cashier
2 Years 2 Months- Operated registers and credit card machines
- Sales/promotions
- Educated consumer on return policy
- Provided leadership to guarantee success of store
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
Education
High School - Cosmetology Program
Skills
Sales
Interpersonal skills
Microsoft Excel
Administrative support
Call center customer service
Verbal and written communication
Timeline
Call Center Representative
ROI Solutions Inc.
03.2021 - 11.2024Read More
Cashier
Houston Zoo
09.2019 - 08.2020Read More
Cashier
Ross Dress for Less
06.2015 - 08.2017Read More
Barbara Jordan High School
High School from Cosmetology Program
Read More