RENICIA ERVES
Carol Stream,Il
Overview
16
16
years of professional experience
Work History
CSR
AIT Worldwide Logistics
04.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
CUSTOMER SERVICE REPRESENTATIVE
THERMO FISHER SCIENTIFIC
08.2018 - Current
- Taking inbound calls assisting our external and internal customers with order status
- Recommending products and processed payments into company's database
Order Entry Clerk
Saverino & Associates
05.2022 - 04.2024
RESERVATION AGENT
APPLE VACATIONS
11.2012 - 06.2018
- Taking inbound calls, making travel arrangements for customers, answering any questions along the booking process
FRAUD ANALYST/CUSTOMER SUPPORT ADVISOR
JP MORGAN CHASE
05.2009 - 08.2012
- Taking inbound calls assuring customers credit cards are protected from fraud by reviewing transactions to mitigate fraud losses, handled approximately 100 calls per day
Education
ACCOUNTING -
TRITON COLLEGE
05.1997
GED -
MALCOLM X COLLEGE
06.1995
Skills
- Adaptability
- Ability to work under pressure
- Strong interpersonal communication skills
- Problem solving techniques
- Organizational
- Customer service oriented
Activities
Volunteered every year for Apple Vacations trade shows for the last 5 years.
Timeline
CSR
AIT Worldwide Logistics
04.2024 - Current
Order Entry Clerk
Saverino & Associates
05.2022 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
THERMO FISHER SCIENTIFIC
08.2018 - Current
RESERVATION AGENT
APPLE VACATIONS
11.2012 - 06.2018
FRAUD ANALYST/CUSTOMER SUPPORT ADVISOR
JP MORGAN CHASE
05.2009 - 08.2012
ACCOUNTING -
TRITON COLLEGE
GED -
MALCOLM X COLLEGE
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