Delilah McDonald

• Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
• Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
• Scheduled shipments of medications. Requested refills from the prescribers.
• Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.

Worked on possible electricity fraud cases and took care of escalated customers.

I also worked at booths at local county and state fairs.

Set up new accounts for customers.

I was also a member of the company’s first responder team. We were trained to handle injuries and emergencies until the paramedics and police arrived.

Worked as a tax examiner in the Underreporter program checking for unclaimed income. Eventually, I was quality reviewing other employees.