Renya White
Fort Worth,TX
Summary
A highly safety- focused and friendly customer service professional with 3+ years of experience assisting diverse customers, resolving issues under pressure, and maintaining a positive, professional presence, Skilled in safety compliance, conflict resolution, and creating a welcoming experience. Seeking to bring strong communication, patience, and service excellence to the flight team.
Overview
4
4
years of professional experience
Work History
Associate Banker
JPMorgan Chase
10.2023 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients with account inquiries, providing timely resolutions and enhancing customer satisfaction.
- Collaborated with team members to streamline branch operations and improve workflow efficiency.
- Educated customers on banking products and services, promoting financial literacy and informed decision-making.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
Receptionist
Ivy Financial Consultants
06.2021 - 09.2023
- Implemented office procedures that improved administrative efficiency and reduced response times.
- Trained new staff on office protocols and software systems to ensure seamless onboarding processes.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Operations Representative
Fidelity Investments
08.2022 - 02.2023
- Maintained up-to-date knowledge of regulatory changes impacting document review standards and practices.
- Reviewed legal documents for compliance and accuracy, ensuring adherence to established guidelines.
- Collaborated with cross-functional teams to streamline document review processes and improve efficiency.
- Conducted quality assessments of reviewed documents, providing feedback for continuous improvement.
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
Sales Associate
Designer Shoe Warehouse
03.2022 - 08.2022
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new associates on sales techniques and product knowledge to enhance team performance.
- Implemented visual merchandising strategies to optimize product displays and boost sales appeal.
- Collaborated with management to identify sales trends and recommend improvements for increased revenue.
- Developed strong relationships with customers, driving repeat business through personalized service initiatives.
Education
High School Diploma -
Texas Virtual Acadamey Of Hallsville
Lewisville, TX05-2022
Skills
- Customer service
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Time management
- Professional appearance
- Verbal and written communication
- Emergency procedures
- Cultural awareness
- Leadership qualities
- Problem-solving
- Calm under pressure
- Safety procedures
Timeline
Associate Banker
JPMorgan Chase
10.2023 - Current
Operations Representative
Fidelity Investments
08.2022 - 02.2023
Sales Associate
Designer Shoe Warehouse
03.2022 - 08.2022
Receptionist
Ivy Financial Consultants
06.2021 - 09.2023
High School Diploma -
Texas Virtual Acadamey Of Hallsville