Reschell Odem
Katy
Summary
Detail-oriented medical assistant specializing in patient management and administrative functions. Expertise in streamlining processes to enhance efficiency while maintaining confidentiality. Strong communication skills facilitate effective interactions with patients and healthcare teams.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Receptionist
Katy Rheumatology & Associates
402 Park Grove Dr Katy
09.2024 - Current
- Coordinated patient scheduling and appointment confirmations to optimize office workflow.
- Executed insurance verification and pre-authorization for patient services to ensure timely care.
- Processed patient payments and addressed billing inquiries to enhance patient satisfaction.
- Maintained accurate medical records by filing, retrieving, scanning, copying, and faxing documents for physicians and staff.
- Assisted healthcare providers with patient examinations and procedures.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Operated bone density machine in a clinical setting to assess patients' bone health.
Front Desk Manager
West Houston Internal Medicine
21238 Kingsland Blvd Katy
05.2019 - 06.2024
- Supervised front office operations and staff to maintain efficient workflow and service delivery.
- Managed scheduling for front office team to enhance coverage and efficiency.
- Implemented office policies and procedures for consistent operational practices.
- Resolved customer complaints promptly and professionally to enhance guest satisfaction.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters.
- Monitored inventory levels of office supplies and equipment to ensure adequate availability. of supplies, equipment, and services used by the front office team.
- Assessed daily operational needs of front desk team, addressing staffing, supplies, and maintenance to ensure seamless operations.
- Worked as Medical Assistant; took patient vitals, triaged patient, sent prescriptions
Education
Medical Billing And Coding
Houston Community College
Houston, TX08-2018
Skills
- Patient scheduling
- Insurance verification
- Medical record management
- Billing inquiries
- Front office management
- Electronic health records
- Customer relationship management
- Bone Density Testing
- Prior Authorizations
Timeline
Medical Assistant/Receptionist
Katy Rheumatology & Associates
09.2024 - Current
Front Desk Manager
West Houston Internal Medicine
05.2019 - 06.2024
Medical Billing And Coding
Houston Community College