ReShae Moore
Tuscaloosa,AL
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Crimson Foot Care. Proven ability to enhance patient satisfaction through effective communication and meticulous scheduling. Skilled in data entry and cash handling, fostering a collaborative team environment while maintaining confidentiality and organization in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Crimson Foot Care
Tuscaloosa, AL
09.2024 - Current
- Welcomed patients and managed check-in processes to ensure smooth clinic operations.
- Scheduled appointments efficiently using electronic health record systems.
- Answered phone inquiries with professionalism, providing information about services offered.
- Maintained organized patient records and ensured confidentiality in compliance with regulations.
- Coordinated communication between staff and patients to enhance service delivery experience.
- Assisted with billing inquiries, ensuring accurate information provided to clients and insurance providers.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Kitchen Assistant
Camp McDowell
Nauvoo, AL
03.2024 - 08.2024
- Assisted in food preparation and kitchen organization to ensure efficient workflow.
- Maintained cleanliness and sanitation standards throughout kitchen areas to promote safety.
- Supported head chefs in meal service during events to enhance guest experience.
- Operated kitchen equipment safely, following established protocols to minimize risks.
Barista
T’s on Main
Double Springs, AL
05.2022 - 12.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Implemented process improvements that enhanced beverage preparation speed without sacrificing quality.
- Monitored inventory levels, restocked supplies, and communicated needs to management proactively.
- Collaborated with team members to streamline workflow during peak hours, enhancing efficiency.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Processed and handled cash payments and card transactions.
Education
High School Diploma -
Winston County High School
Double Springs, AL05.2024
Skills
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Telephone etiquette
Data entry
Problem-solving skills
Team collaboration
Scheduling
Administrative skills
Office organization
Oral and writing communication
File organization
Hospitality services
Front office management
Sensitive information handling
Guest relations
Timeline
Front Desk Receptionist
Crimson Foot Care
09.2024 - Current
Kitchen Assistant
Camp McDowell
03.2024 - 08.2024
Barista
T’s on Main
05.2022 - 12.2023
High School Diploma -
Winston County High School