Noah Harvey
Umatilla
Summary
Elevated to Shift Lead at CRG KFC within months, demonstrating exceptional leadership and customer service skills while enrolled in college. Excelled in staff supervision, conflict resolution, and cash handling, ensuring operational excellence. Trained employees, enhancing team motivation and efficiency. Achieved significant improvements in customer satisfaction and workplace productivity, embodying a commitment to excellence and a strong ability to communicate and manage effectively.
Overview
2
2
years of professional experience
Work History
Shift Lead
CRG KFC
03.2023 - Current
- Started as a cashier in March and I was promoted to Shift Lead/Manager in November on my 18th birthday.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enforced company policies and regulations with employees.
Education
None - Psychology
Lake Sumter State College
LeesburgNone - N/A
Umatilla High School
Umatilla, FL05.2024
Skills
- Customer service focus
- Guest service
- Team motivation
- Conflict resolution
- Staff supervision
- Sales proficiency
- Inventory management
- Cash handling
- Strong verbal and written communication
- POS system operation
- Inventory counts
- Assigning work
Timeline
Shift Lead
CRG KFC
03.2023 - Current
None - Psychology
Lake Sumter State College
None - N/A
Umatilla High School
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