Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marita Taft

Thornton,CO

Summary

Customer oriented professional with over 20 years of experience in various airline customer service disciplines. Organized and dependable with excellent skills in answering customer questions and concerns at first point of contact.

Overview

25
25
years of professional experience

Work History

Airline Customer Service Agent

United Airlines
06.1997 - 08.2022
  • Provided high level of customer service to each person by engaging passenger and using active listening and effective interpersonal skills
  • Arranged transportation to special needs passengers when needed
  • Engaged customers to find amiable and appropriate solutions to conflicts and escalated major issues to supervisors
  • Demonstrated skills at working independently and collaboratively in a team environment with a strong sense of personal responsibility
  • Met and dispatched aircrafts even international flights
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Excellent communication skills, both verbal and written

Education

Bachelor of Arts -

Community College of Denver
Denver, CO

Bachelor of Arts - Commercial And Advertising Art

Konstfack Stockholm
Stockholm, Sweden

Associate of Arts - Languages

Linnankosken Lukio
Porvoo, Finland

Skills

  • Passenger Documentation
  • Time Management
  • Special Needs Assistance
  • Aircraft Arrival and Dispatch
  • Boarding Procedures
  • Baggage Handling Procedures
  • Lost Baggage Tracing Including Claims
  • PA Systems
  • International Arrivals and Connection Processing

Languages

English
Native or Bilingual
Finnish
Native or Bilingual
Swedish
Native or Bilingual
Spanish
Professional Working

Timeline

Airline Customer Service Agent

United Airlines
06.1997 - 08.2022

Bachelor of Arts -

Community College of Denver

Bachelor of Arts - Commercial And Advertising Art

Konstfack Stockholm

Associate of Arts - Languages

Linnankosken Lukio

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Marita Taft