Summary
Overview
Work History
Education
Skills
Timeline
Generic
Micah L. Lingerfelt

Micah L. Lingerfelt

Rockwall,TX

Summary

Motivated individual with great communication and critical thinking abilities. Successful at approaching and solving various problems with practical solutions. Team-oriented, eager and ready to learn.

Overview

4
4
years of professional experience

Work History

Insurance Agent -

American Entitlements
Wylie, Texas
06.2025 - Current
  • Educates clients on what Medicare is, and their options, ensuring an understanding of policy details and enrollment processes.
  • Analyzes client needs, recommending appropriate products for individual circumstances.
  • Manages client inquiries and resolves issues promptly to maintain high satisfaction levels.
  • Serves as the primary contact between carriers and clients for policy implementation and renewal issues.
  • Maintains accurate client records, adhering to industry standards, and HIPAA regulations.
  • Develops marketing materials to effectively promote Medicare services in local communities.

Insurance Agent -

AmeriLife
Rockwall, Texas
04.2025 - 06.2025
  • Educated clients on what Medicare is and their options, ensuring an understanding of policy details and enrollment processes.
  • Analyzed client needs, recommending appropriate products for individual circumstances.
  • Managed client inquiries and resolved issues promptly to maintain high satisfaction levels.
  • Served as primary contact between carriers and clients for policy implementation and renewal issues.
  • Maintained accurate client records, adhering to industry standards, and HIPAA regulations.
  • Attended seminars, workshops, and webinars to stay informed about upcoming changes in the industry.

Pharmacy Technician -

Kroger
Rockwall, Texas
02.2024 - 04.2025
  • Handled various financial transactions via cash register or online payment system.
  • Scanned items, and performed price checks on cash registers for accuracy.
  • Answered phone calls in a friendly and professional manner.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Filled prescriptions accurately and efficiently.
  • Verified prescriptions, drug labels, documents, and packages.
  • Checked expiration dates on medications to ensure that no expired products were dispensed.
  • Refilled medications, offered insight into over-the-counter products, and verified insurance benefits.
  • Organized work areas so that everything was easily accessible when needed.
  • Managed the filing of prescription hard copies.
  • Maintained daily inventory of pharmaceuticals including the ordering and restocking of medications as necessary.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Collaborated with healthcare providers to clarify prescription orders, and resolve medication discrepancies.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer system.
  • Assisted in training new employees on pharmacy procedures.
  • Ensured compliance with all federal, state, local laws, and company policies related to pharmacy operations.

Veterinary Technician -

Rockwall County Veterinary Clinic
Rockwall, TX
10.2023 - 02.2024
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Assisted veterinarians in examining animals.
  • Assisted in soothing and calming upset or frightened animals.
  • Addressed healthcare needs of animals by following orders of veterinarians.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Released patients to owners with care directions from veterinarian.
  • Provided every owner with excellent customer service and support as well as top-notch care to each animal.
  • Showed a willingness to help and answer any client questions with a smile to promote overall customer satisfaction.
  • Unpacked and stocked boxes of medical supplies.
  • Performed diagnostic tests, such as x-rays, blood work, urinalysis, fecal analysis, and cytologies.
  • Processed and filled prescriptions on a day-to-day basis.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.

Veterinary Assistant -

Premier Vet Care Animal Clinic
Rowlett, TX
04.2023 - 10.2023
  • Assisted veterinarians in examining animals.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Prepared vaccines.
  • Performed miscellaneous lab work.
  • Answered phone calls.
  • Performed client checkouts.
  • Tidied up and maintained cleanliness around the clinic.
  • Restocked, and sanitized exam rooms in between clients.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Filled prescriptions as requested by veterinarian.

Audio Engineer -

Lakeshore Church
Rockwall, TX
05.2022 - Current
  • Operates control consoles to regulate volume levels and sound quality.
  • Manages setup and tear-down of sound and music equipment before and after performances to promote efficient workflow.
  • Processes audio to meet quality standards and mixes music for live events.
  • Collaborates with producers and performers to determine and achieve desired sound for productions and provides audio system oversight for live shows.
  • Delivers insight and expertise regarding audio mixing and recording to personnel both in field and in-studio.
  • Troubleshoots issues with sound equipment.
  • Tests sound equipment prior to live performances.
  • Resolves hardware and network issues to prevent performance delays.

Internship Student -

Lakeshore Church
Rockwall, TX
08.2021 - 05.2022
  • Shadowed staff and learned advanced work.
  • Worked with teams to support goals and build experience.
  • Compiled, modeled and reported on data for staff members as directed.
  • Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
  • Responded quickly to questions and inquiries via phone and email.
  • Built professional working relationships with peers and supervisors.
  • Reported concerns to supervisor for resolution.
  • Supported day-to-day operations, assisting teammates with various tasks.

Education

High School Diploma -

Dallas County Collegiate Academy
Rowlett, TX
06-2021

Some College (No Degree) - Some College - Associate of Science (no degree)

Eastfield College
Mesquite, TX

Skills

  • Quick Learner
  • Dependable & Trustworthy
  • Strong Attention to Detail
  • Active Listening
  • Problem Solving
  • Customer Service
  • Computer Proficiency (Mac OS)
  • Organizational Abilities
  • Cash Handling
  • Leadership and Supervision
  • Training and Development
  • Team Management
  • Animal Care Expertise
  • Audio Mixing
  • Live Sound Production
  • DAW Proficiency
  • Control Console Operation

Timeline

Insurance Agent -

American Entitlements
06.2025 - Current

Insurance Agent -

AmeriLife
04.2025 - 06.2025

Pharmacy Technician -

Kroger
02.2024 - 04.2025

Veterinary Technician -

Rockwall County Veterinary Clinic
10.2023 - 02.2024

Veterinary Assistant -

Premier Vet Care Animal Clinic
04.2023 - 10.2023

Audio Engineer -

Lakeshore Church
05.2022 - Current

Internship Student -

Lakeshore Church
08.2021 - 05.2022

Some College (No Degree) - Some College - Associate of Science (no degree)

Eastfield College

High School Diploma -

Dallas County Collegiate Academy

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