Nadine Steffensen
Nipomo,CA
Summary
Reliable and efficient, with a great sense of urgency and communication skills. Over 15 years of customer service experience with 11 years in retail. Task oriented and resourceful problem solver, as well as a personable team member.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rural Carrier Associate
United States Postal Service, USPS
12.2023 - Current
- Adjusted to schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by verifying addresses before each dropoff.
- Sorted mail and packages in delivery sequence order.
- Signed and received mail with signature requirements upon delivery and loading.
- Organized with a sense of urgency.
- Customer service and problem solving.
Associate
Mail Plus
05.2022 - 12.2023
- Restocked shelves to make products available as needed and maintained the appearance of the store.
- Communicated with customers to get a sense of their needs and inform them of the products and services available.
- Efficiently packed merchandise for shipping.
- Calculated postage based on weight of mail piece and zone of destination.
- Made copies of documents and sent out faxes for customers as needed.
- Typed up documents ( menus, flyers, and resumes) for customers as needed
Caregiver
Family Home Care
09.2021 - 05.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in conversation, and activity while providing personal care assistance.
Clerk
United States Postal Service, USPS
12.2015 - 09.2021
- Multitasked to manage multiple priorities and tasks, in order to complete in a timely manner.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Assisted customers at the counter by promptly answering questions and providing accurate information.
- Scanned and sorted mail and packages to the correct routes.
- Trained new clerks on company procedures, daily routines/tasks, and software.
- Loaded and unloaded mail and packages on the warehouse dock.
Education
No Degree - Human Services
Alan Hancock College
Santa Maria, CASkills
- Communication and customer service
- Sense of urgecy
- Organization skills
- Reliable and punctual
Certification
- Certified Dental Assistant: Lowry Academy of Dental Assisting, San Luis Obispo, CA.
Timeline
Rural Carrier Associate
United States Postal Service, USPS
12.2023 - Current
Associate
Mail Plus
05.2022 - 12.2023
Caregiver
Family Home Care
09.2021 - 05.2022
Clerk
United States Postal Service, USPS
12.2015 - 09.2021
No Degree - Human Services
Alan Hancock College
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