Ariana Gilbert
San Jose,CA
Summary
Highly experienced, organized, and detail-oriented administrative assistant with experience in supervisor responsibilities. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possesses excellent organizational, communication, and multitasking skills, as well as strong proficiency in leadership. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations. Committed to providing outstanding customer service, and ensuring the accuracy of administrative tasks. Demonstrated ability to prioritize tasks and meet deadlines. Responsible student, graduating summa cum laude, with good judgment, time management, and a flexible schedule. Lives by the mindset: if you are going to do something, always do it to the absolute best of your ability. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
San Jose State University Housing Department
07.2022 - Current
- Assisted with the community administrative process (move in/move out, resident transfers)
- Performed monthly key audits
- Processed student housing cancellations
- Submitted TMAs (facility cleaning requests)
- Assisted with resident lockouts
- Ordered key replacements for damaged/ lost keys
- Updated resident information on StarRez (the cloud based residential management community platform)
- Maintained files and filing, keeping sensitive student information confidential
- Monitored CVB and CVA community emails
- Responded to emails regarding move-in /move-out and resident concerns
- Resolved issues with residents and staff
- Monitored budget and RA holiday stipends
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
- Created flyers/signage to enforce building policies
- Assisted with planning and executing special events such as Opening, Closing, Admitted Spartan Day
- Creation of marketing materials for flyer and social media needs
Counter
Pizza My Heart
06.2021 - 07.2023
- Greeted customers and provided excellent customer service
- Handled customer complaints professionally while resolving issues promptly
- Utilized effective communication skills to greet and assist customers with inquiries and orders
- Successfully managed busy counter and provided excellent customer service to customers
- Inspected merchandise for damages prior to stocking shelves or displaying items
- Demonstrated ability to handle multiple tasks simultaneously in a fast-paced environment
- Operated cash register accurately during high volume periods such as holidays or special events
- Ensured adherence to state laws regarding age restrictions for purchasing certain products
- Maintained cleanliness of work area throughout shift including counters, shelves, aisles
- Assisted in training new employees on proper use of equipment, store policies, and procedures.
Education
Bachelor of Arts (B.A.) - Psychology
San Jose State University
05.2024
Skills
- Administrative Support
- Workflow Optimization
- Strong Problem Solver
- Deadline-oriented
- Meticulous attention to detail
- Time Management
- Project Planning
- Training and Development
- Customer Service
- Customer Relations
- Employee Training
- Critical Thinking
- Phone Call Answering
- Filing
Awards
- Graduated summa cum laude
- President's Scholar
- Awarded the Frank D. Payne Memorial Scholarship for outstanding academic achievement
Extracurricular Activities
- Delta Gamma Sorority
- Soccer
Certification
CPR and First Aid certified
References
References available upon request
Timeline
Administrative Assistant
San Jose State University Housing Department
07.2022 - Current
Counter
Pizza My Heart
06.2021 - 07.2023
Bachelor of Arts (B.A.) - Psychology
San Jose State University
CPR and First Aid certified
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