Hi, I’m
Deisha Droz
Recruiter / Customer Service Representative
Kissimmee,FL
Summary
A talented and customer-oriented employee with an eye for talent and detail, as well as a great personality and a great attitude toward customer service. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans, and advertising strategies. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.
Overview
9
years of professional experience
2
Languages
Work History
Xcite AdvertisingRemote , FL
Recruiter
08.2021 - 02.2023
Job overview
- For positions open in the company
- Post new positions
- Arranged the following steps in the recruitment process with appropriate Area Managers
- Interview 15+ candidates daily
- Report open and closed positions to Director Weekly
- Assist managers with status updates on onboarding
- Conduct meetings with Area managers to match the needs of our clients to the skills of the candidate
- Source and contact passive candidates online (Indeed, LinkedIn, etc.)
- Screen resumes and match them to open positions
- Interview candidates and provide shortlists of qualified potential hires
- Update managers on the hiring status
- Create talent pipelines with high-potential candidates for future job opportunities
- Keep detailed records of past applicants' information, including resumes, assignments, and interview evaluations
- Develop new strategies and programs to attract candidates
- Participate in management meetings to prioritize sourcing efforts levels across all open positions
- Assist other recruiters in filling job requirements as needed, based on workload
- Additional duties
- Monitor company reviews
- Collaborated with hiring managers to understand job requirements and expectations.
- Placed advertisements, evaluated applicant credentials, and conducted initial interviews and pre-screening assessments.
- Developed recruiting strategies to identify qualified candidates and build network.
- Assisted with onboarding and orientation of new hires to expedite the acclimatization process.
- Developed and implemented plans to improve the recruitment process.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Collaborated with HR leadership
- Advertised job opportunities on social media platforms and job boards.
- Coordinated schedules to arrange management interviews with applicants.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Operated and maintained applicant tracking and candidate management systems
- Collaborated with hiring managers to understand job requirements and expectations
Xcite Advertising
Quality Analytics Specialist
08.2019 - 08.2021
Job overview
- Oversee multiple dealership inventory accounts
- Notate quality review for managers
- Review employees quality photography
- Ensure photography followed Dealership request and Xcite guidelines
- Report to the managers
- Assist with training
- Followed all company policies and procedures to deliver quality work.
Xcite Advertising
Data entry Specialist
04.2019 - 03.2020
Job overview
- Decode 400-800 vehicles daily
- Assist with administration in the home downtown Chicago office
- Assist with training
- Implemented a new and updated Data entry manual
- Entered numerical data into databases with speed and accuracy using a 10-key pad.
New World MarketingChicago, IL
Billing Specialist/collections
01.2018 - 03.2019
Job overview
- Collections
- Billing
- Administration
- Answering phones
- Data entry
- Scheduling appointments
- Relay information to superiors
- Negotiated to collect the balance in full.
CH Robinson AerotekChicago, IL
Information specialist
02.2015 - 08.2016
Job overview
- Provide important information to drivers
- Check drivers in from point A to point B
- Information Entry
- Dispatch
- Reached out to customers, carriers, and other warehouse personnel to coordinate shipments and correct orders.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Updated logs and tracking documents accurately and according to schedule requirements.
Family DollarChicago, IL
Customer service/assistant manager
01.2014 - 02.2015
Job overview
- Greet and assist customers in a positive, approachable manner
- Answer questions and resolve customer inquiries and concerns
- Maintain a presence in the store by providing excellent customer service
- Ensure a clean, well-stocked store for customers
- At the direction of the Store Manager, supervise, train, and develop
- Store Team Members on Family Dollar operating practices and procedures
- Assist in unloading all merchandise from delivery truck, organize merchandise, and transfer merchandise from stockroom to store
- Assist Store Manager in ordering merchandise and record keeping including payroll, scheduling, and cash register deposits and receipts
- Support Store Manager in loss prevention efforts
- Assume certain management responsibilities in the absence of Store Manager
- Follows all Company policies and procedures
- Answered customer questions about product availability and shipment times.
Education
Kelvyn Park HighschoolChicago, IL
High School Diploma
09.2009 - 2023.06
Skills
Candidate pipeline management
Timeline
Recruiter
Xcite Advertising
08.2021 - 02.2023
Quality Analytics Specialist
Xcite Advertising
08.2019 - 08.2021
Data entry Specialist
Xcite Advertising
04.2019 - 03.2020
Billing Specialist/collections
New World Marketing
01.2018 - 03.2019
Information specialist
CH Robinson Aerotek
02.2015 - 08.2016
Customer service/assistant manager
Family Dollar
01.2014 - 02.2015
Kelvyn Park Highschool
High School Diploma
09.2009 - 2023.06
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