Joshua Flores
Social Media Content Moderator
El Paso,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Area Merchandiser Lead position.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Media Content Moderator
Teleperformance USA
El Paso, TX
01.2022 - Current
- Managed content distribution to social media platforms.
- Attention to Detail.
- Knowledgeable in current trends and world news.
- Operate company equipment efficiently.
- Active listener and focused on what is being presented.
- Adaptable to Changes.
- Accepting and Acting on Feedback.
- Ability to remain impartial, open, and unbiased.
- Creating Comfort and Trust.
- Ease in interacting with people.
- Reviewed user-generated content for adherence to community guidelines and standards.
- Identified and escalated potential safety risks within digital platforms.
- Collaborated with teams to enhance moderation processes and improve response times.
Digital Entrepreneur
GoodLooks EPTX
El Paso, TX
03.2020 - Current
- Performed statistical analyses to gather data for operational and forecast sales.
- Time management.
- Drafted invoices for completed sales.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Determined business plan, mission statement and vision.
- Built relationships to have regular clients by providing excellent customer service and communication.
- Developed and executed digital marketing strategies to enhance online presence.
- Managed social media campaigns, increasing audience engagement and brand awareness.
- Analyzed customer feedback to optimize product offerings and improve user experience.
- Utilized analytics tools to track performance metrics and inform decision-making processes.
- Created engaging content for various platforms, driving traffic and conversions.
- Conducted market research to identify trends and inform strategic planning initiatives.
Office Assistant
Byga Health Insurance
El Paso, TX
10.2019 - 12.2019
- Streamlined processing procedures for various financial and employee documents to improve traceability.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to contact clients and enrolling into health insurance.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Processed payments and documented account changes for financial accuracy and transparency.
- Ensured business records were accurate by consistently updating customer information.
- Cold Calling.
- Explaining and enrolling new clients into insurance plans,
Apprentice Electrician
Millennium Contractors
El Paso, TX
07.2018 - 09.2019
- Worked under supervision of a Master Electrician to learn trade and develop electrical knowledge.
- Collaborated in team environment to accomplish projects.
- Maintained cleanliness and organization of work areas.
- Used hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Repaired existing systems and replaced malfunctioning parts.
- Read blueprints and understood the objective meeting deadlines.
Sales Floor Associate/Cashier
Target
El Paso, TX
09.2017 - 07.2018
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
Software Development Engineer/Marketing
METIK Marketing
El Paso, TX
10.2015 - 03.2017
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Gathered and defined customer requirements to develop clear specifications for creating well-organized project plans.
- Met with project manager and team members to provide detailed project reports and milestone updates.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
Education
Bachelor of Arts - Creative Writing
University of Texas of El Paso
El Paso, TX12.2026
High School Diploma -
Montwood High School
El Paso, TX05.2017
Skills
- Maintaining Growth Mindset
- Bilingual
- Customer service
- Computer literacy
- Meet specified deadlines
- Time Management
- Focused on finishing tasks
- Adaptability
- Teamwork and Collaboration
- Analytical Thinking
- Attention to Detail
- Overcoming Obstacles
- Punctual
- Passion and Energy
Certification
IC3 Certification
Adobe Premiere Pro Certification
Food Handling License
Electrician Apprentice License
Timeline
Social Media Content Moderator
Teleperformance USA
01.2022 - Current
Digital Entrepreneur
GoodLooks EPTX
03.2020 - Current
Office Assistant
Byga Health Insurance
10.2019 - 12.2019
Apprentice Electrician
Millennium Contractors
07.2018 - 09.2019
Sales Floor Associate/Cashier
Target
09.2017 - 07.2018
Software Development Engineer/Marketing
METIK Marketing
10.2015 - 03.2017
Bachelor of Arts - Creative Writing
University of Texas of El Paso
High School Diploma -
Montwood High School
Hobbies
Consistently weight-lifting and making music, writing, and reading.