Joseph Hendricks
Aurora,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
SALES SPECIALIST
AMERICAN FAMILY INSURANCE
04.2017 - 07.2023
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Interacted with approximately 50 customers daily to provide personalized product guidance, resolve issues and open new accounts.
Lead Pre-K Teacher
KINDERCARE LEARNING CENTER
10.2016 - 04.2017
- Complied with State licensing regulations.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Collaborated with teachers, parents and administrators.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Education
No Degree -
University of Wisconsin Waukesha
Waukesha, WIHigh School Diploma -
East High School
Brookfield, WI06.2007
Skills
- Customer Service
- Interpersonal Communication
- Emotional Intelligence
- Collaboration
- Attention to detail
- Account Management
- Conflict Resolution
- Safe Work Practices
Personal
Outside of work, I dedicate time to my health through activities at the gym. I am passionate about sports as a spectator and player. My dedication to accuracy and my enthusiasm for sports make me an ideal candidate to effectively keep score, ensuring an engaging and smoothly run event for both players and spectators alike.
Timeline
SALES SPECIALIST
AMERICAN FAMILY INSURANCE
04.2017 - 07.2023
Lead Pre-K Teacher
KINDERCARE LEARNING CENTER
10.2016 - 04.2017
No Degree -
University of Wisconsin Waukesha
High School Diploma -
East High School
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