Joel Mwema
Laveen,AZ
Summary
Experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
2
2
years of professional experience
2
2
Languages
1
1
years of post-secondary education
Work History
Sales Associate
Super Star Car Wash
07.2023 - Current
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
KFC Shift Lead
KFC Restaurant
11.2021 - 12.2022
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Improved team efficiency by implementing new scheduling and task management strategies.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Education
Bachelor of Arts - Actuarial Science
08.2023 - Current
High School Diploma -
08.2019 - 05.2023
- Member of national honor society
- Member of ib club
- Vice president of Newspaper club
- Member of football team
Skills
Customer Needs Assessment
Inventory Control
Product Sales
Promotional support
Client Service
Multi-tasking strength
Negotiation Tactics
Store Opening and Closing
Sales expertise
Exceptional customer service
Teamwork and Collaboration
Time Management
Reliable and punctual
Problem-Solving
Flexible Schedule
Merchandising understanding
Timeline
Arizona State University - Bachelor of Arts, Actuarial Science
08.2023 - Current
Sales Associate - Super Star Car Wash
07.2023 - Current
KFC Shift Lead - KFC Restaurant
11.2021 - 12.2022
Betty Fairfax High School - High School Diploma,
08.2019 - 05.2023