Joel Mwema

Laveen,AZ

Summary

Experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

years of professional experience

Languages

years of post-secondary education

Work History

Sales Associate

Super Star Car Wash

2023.07 - Current

Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

KFC Shift Lead

KFC Restaurant

2021.11 - 2022.12

Ensured compliance with company policies as well as local health department regulations throughout daily operations.
Trained new employees on company policies, procedures, and best practices for optimal performance.
Improved team efficiency by implementing new scheduling and task management strategies.
Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.

Education

Bachelor of Arts - Actuarial Science

Arizona State University, Tempe, AZ

08.2023 - Current

High School Diploma -

Betty Fairfax High School, Laveen, AZ

08.2019 - 05.2023

Member of national honor society
Member of ib club
Vice president of Newspaper club
Member of football team

Skills

Customer Needs Assessment

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Timeline

Arizona State University - Bachelor of Arts, Actuarial Science

08.2023 - Current

Sales Associate - Super Star Car Wash