Reta Smith
Boston,VA
Summary
Dynamic Commercial Account Manager at SERVPRO with a proven track record in client acquisition and relationship building. Skilled in deal closing and leveraging CRM software to enhance productivity. Adept at conducting market research to identify opportunities, driving brand awareness, and collaborating with teams to exceed client expectations.
Overview
16
16
years of professional experience
Work History
Commercial Account Manager
SERVPRO
06.2009 - 10.2025
- Supported account management team by maintaining client records and updating contact information.
- Assisted in preparing proposals and presentations for prospective clients.
- Learned CRM software to track client interactions and manage account details efficiently.
- Collaborated with cross-functional teams to ensure seamless communication regarding client needs.
- Conducted market research to identify potential business opportunities and client segments.
- Adapted quickly to new tools and processes, enhancing overall team productivity.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Maintained required data in agency management system to follow corporate guidelines.
Education
High School Diploma - Required Cirriculum
Seneca Valley High School
Germantown, MD06.1983
Skills
- Deal closing
- Client relationship building
- Brand awareness
- Client acquisition
- Business strategies
- Teamwork and collaboration
- Problem-solving
- Reliability
- Active listening
- Team leadership
Accomplishments
IICRC Certified in Restoration
Former Corporate Trainer Darden Restaurants
Top Producer in current position
Affiliations
Culpeper Chamber of Commerce
Board of Directors 2023-2025
Culpeper Chamber of Commerce
Business Partner
Culpeper Business Women
Greater Piedmont Realtors Association
Property Management Association
Northern Virginia Property Management Association
Timeline
Commercial Account Manager
SERVPRO
06.2009 - 10.2025
High School Diploma - Required Cirriculum
Seneca Valley High School