Rex De Guzman
Las Vegas,NV
Summary
Proven Server at MGM Resorts, adept in safe food handling and delivering exceptional dining customer service. Excelled in guest engagement, enhancing satisfaction, and streamlining operations for efficiency. Skilled in team support and quality control, significantly improving service delivery. Achievements include maintaining high standards of sanitation and contributing to a positive dining experience.
Overview
16
16
years of professional experience
Work History
Server
MGM Resorts
Las Vegas, NV
03.2004 - 05.2020
- Greetings customer : Servers greet customers and seat them or add them to a waiting list.
- Taking orders: Servers take orders accurately and communicate with kitchen staff to help process them.
- Delivering food and drinks: Servers deliver food and drinks promptly and provide friendly service.
- Clearing tables: Servers clear, clean, and set tables between uses.
- Processing payments: Servers collect payment from customers and provide receipts.Recommending menu items: Servers are familiar with the menu and can recommend dishes and beverages to customers.Responding to customer issues: Servers respond promptly to customer issues
- Training new employees: Servers may assist in training new employees. And have good communication skills.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Set up tables in between patrons to reduce wait times.
- Responded to ad hoc cleaning duties at end of shift.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Education
Phlebotomist - Medical
Las Vegas Phlebotomy Classes
Las Vegas, NV04-2000
Some College (No Degree) - Marketing Management
University of The East
Manila (Philippines)Skills
- Order delivery practices
- Food Delivery
- Beverage Preparation
- Team member support Cleaning tables
- Supply Restocking
- Table Bussing
- Guest Engagement
- Safe Food Handling
- Dining customer service
- Quality Control
- Performance Improvement
- Food safety oversight
Timeline
Server
MGM Resorts
03.2004 - 05.2020
Phlebotomist - Medical
Las Vegas Phlebotomy Classes
Some College (No Degree) - Marketing Management
University of The East